Agency Operations and Procedure Manual
This publication is offered to FAIA members at a special price through an exclusive agreement with The Moberg Group. Provided on CD, the manual can be easily customized to meet the needs of any agency, regardless of size. Procedures are provided for all lines of property and casualty business, as well as for the financial services side. Included within the manual are general procedures for internal operations such as Internet, e-mail, document management (scanning), mail, phones, fax and claims. Also included are excess and surplus lines handling, binding, and certificate procedures. Commercial lines information covers lead development, proposals, endorsements and renewal procedures. Also included are personal lines and financial services procedures, and job descriptions.
From Cartels to Competition: The Evolution of Insurance and the History of Florida’s Independent Insurance Agents
This inspiring story, exhaustively researched and colorfully written by former FAIA executive Scott Johnson, AAI, CAE, is about the formation, launch, and maturation of FAIA, which was formed to protect Florida’s local fire agents from all manner of threat. It starts in the early 1800s, when America’s first trade groups, local boards of independent agents, were rising out of chaos created by inconsistent rates and underwriting run amuck.
Scott Johnson's entire career has been about insurance, starting with two years at the Florida Department of Insurance followed by 29 in service to Florida's independent agents. Johnson held virtually every staff position at FAIA before retiring in 2010 as executive vice president.
FAIA offers Personal Account and Commercial Account Summary checklists at no cost to members.
Browse the "flip-book" edition of FAIA's Member Directory
Visit the Member Directory Resource Center
Agents Confidential provides members topical and timely news and information
National Alliance Research Academy publications
The Florida Insurance Research Library is the most comprehensive desktop reference resource for insurance professionals. (This is a members' only benefit and is available through subscription).
Connect with 4 out of 5 of Florida’s insurance agents by advertising in the FAIA Membership Directory. Published in conjunction with Naylor Inc., an association publishing company, the membership directory stays on the desks of property and casualty agents throughout the region all year long. This key reference tool puts recipients in touch with the providers and service solutions they need. For more information, contact Naylor at 800-369-6220, ext. 3392.