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| Start Date: |
Tuesday, June 12, 2012 |
| End Date: |
Tuesday, June 12, 2012 |
| Coordinators: |
Allison Russo - National Alliance Program Coordinator
|
| Address: |
Embassy Suites Boca Raton
661 Northwest 53rd Street
Boca Raton, FL 33487 |
| For Directions: |
(561) 994-8200 |
This course has been approved by the Department of Financial Services for insurance continuing education credit. Agent: CE# 73302; 8 Hours, Advanced, Course Authority: CE 2-20 Property & Casualty.
In a competitive marketplace, an agency's or company's most important asset is...its people. Give your personnel the tools they need to succeed!
Dynamics of Service is consistently one of our highest-rated programs. Participants repeatedly tell us how this one-day course transformed their lives immediately when back on the job. And how much FUN it was to attend.
Difficult personalities are one of the realities of doing business. Dynamics of Service helps overcome the annoyance you feel during these encounters - by learning behavioral styles and effective ways to communicate. You can learn a process that leads to satisfied and loyal customer relationships - which in turn leads to greater retention rates.
The success of Dynamics of Service is a direct result of an energetic and knowledgeable faculty. These instructors have lived and practiced what they teach; they know what works in the "real world."
When you attend Dynamics of Service, you will:
* Improve your people skills dramatically.
* Tune up your professional competence.
* Acquire a wealth of tools and techniques for dealing with customers effectively.
All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.
CLASS SCHEDULE:
7:30am-8:00am registration
8:00am-12:00pm class
12:00pm-1:00pm lunch (on own)
1:00pm-4:00pm class
4:00pm-5:00pm exam (optional if not earning designation)
Registration
Regular Student - $150.00
Late Student - $175.00 (within 14 days of event)
Cancellation Policy: Cancellations received within 7 calendar days of a CISR course will incur a $25 fee. If you do not cancel and do not attend the course, you will incur a $50 fee. The balance of the registration fee may be refunded or transferred to another course. You may substitute an eligible person for the same event anytime at no charge with notification prior to the course. For cancellations or refund request please email Allison Russo .