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A major hurricane is every insurance person’s nightmare, not only for the destruction and harm it will inflict, but also for the crushing workload it will bring in the weeks and months afterward. An agency’s only hope of properly serving its clients is to develop a sound, workable, written agency plan. Needless to say, a plan that is not in writing is not a plan at all! It is the hope of the FAIA Catastrophe Zone Coordinators Task Force, which developed these guidelines, that each agency will invest the time, thought and effort necessary to prepare a plan.

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Agency Catastrophe Guide (PDF)

FAIA volunteers, staff, and state partners developed this plan, which is designed to help agents prepare their business for a hurricane and respond to customers afterward. (PDF)


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Agency Office Checklist

Here is a list of items agencies should have on hand before disaster strikes.

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Agency Personnel Plan Having pre-defined job descriptions for volunteers and temporary workers will help alleviate chaos in the agency after a storm.
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Agency Plant Assessment

Assess your agency plant before disaster strikes so you are prepared to serve clients in the days after.

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Agent's Memo of Loss Use of a standard memo of loss is important during the heavy workload and confusion following a catastrophe, and can help expedite the claims process. One or two individuals should be available to type or complete the ACORD forms using the Agent's Memo of Loss (PDF) and the insureds file. 1 2 3 4 5
Be aware, be prepared video This is a hurricane awareness and preparedness animation agents can share with their insureds. 1 2 3 4 5
Before Leaving the Office...

Questions to ask before leaving the office before a hurricane (answers should all be yes!). 

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Buddy System Your Catastrophe Task Force actively seeks ways to help agencies be more effective before and after a catastrophe. It is with this fact in mind, that we created the buddy system. 1 2 3 4 5
Cat Task Force Zone Coordinators This page includes a map of FAIA's Catastrophe Zones and the contact information for the coordinator in each one. 1 2 3 4 5
Claims Log Agencies should document those resulting from a catastrophe for future company negotiations and relations. The Catastrophe Claims Log (PDF) may be used for this purpose. Maintain a separate claims log for each carrier. 1 2 3 4 5
Company Claims Numbers Compiled by the Florida Office of Insurance Regulation, this PDF lists the clams numbers for Florida's largest property insurance numbers. 1 2 3 4 5
Developing an Agency Disaster Plan Here are some tips to help you develop an agency disaster plan. 1 2 3 4 5
Emergency Operation Centers by County The Division of Emergency Management maintains this webpage, which lists links to all of Florida's county emergency management websites. 1 2 3 4 5
FEMA Severe Weather Graphics

This infographic, available in English and Spanish, is just one of many that can be found in FEMA's collection of Severe Weather Safety Graphics. 

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Five Ways to Protect Your Home

Make this information available to agency customers well in advance of hurricane season.

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