A major hurricane is every insurance person’s nightmare, not only for the destruction and harm it will inflict, but also for the crushing workload it will bring in the weeks and months afterward. An agency’s only hope of properly serving its clients is to develop a sound, workable, written agency plan. Needless to say, a plan that is not in writing is not a plan at all!
It is the hope of the FAIA Catastrophe Zone Coordinators Task Force, which developed these guidelines, that each agency will invest the time, thought and effort necessary to prepare a plan.
FAIA volunteers, staff, and state partners developed this plan, which is designed to help agents prepare their business for a hurricane and respond to customers afterward. (PDF)
Here is a list of items agencies should have on hand before disaster strikes.
Assess your agency plant before disaster strikes so you are prepared to serve clients in the days after.
Questions to ask before leaving the office before a hurricane (answers should all be yes!).
Here’s what agents can expect from FAIA and the Catastrophe Zone Coordinators Task Force when a tropical storm or hurricane is within three days of landfall in Florida.
Make this information available to agency customers well in advance of hurricane season.