• January 25–27, 2017, Walt Disney World Swan and Dolphin Resort, Orlando

    Conference Agenda

    All sessions and activities will be held in Swan ballrooms 1–4.

    Visit this page for abbreviated speaker bios.

    Wednesday, January 25, 2017

    2:00 p.m. Registration
    3:00–5:00 p.m. Session I, for Young Agency Owners
    Going Beyond the Best with Steve Anderson, president, The Anderson Network
    Insurance agencies of all sizes can continue to create success by learning to change the game in their favor. The agency of the future is able to face challenges head-on, and continuously deliver creative, forward thinking solutions to enhance its client success. This session describes and explains the seven steps an agency should take to continue to be successful in the future.
    Sponsored by Tower Hill Insurance. 
    3:00–5:00 p.m. Session II
    21st Century Schizoid Man (I'm Going Cyber-Crazy) with Jay K. Williams, CIC, AAI, AIP, ACSR, vice president of Business Development & Underwriting, FHB Insurance 
    All businesses are exposed to data breach through the use of the Internet. Take an in-depth look at how traditional policies treat these exposures and the need for cyber security policies. Approved for two hours of continuing education credits #98510 General Lines (Property & Casualty).
    Sponsored by Florida Home Builders Insurance.
      Dinner on your own 

    Thursday, January 26, 2017

    8:30–10:00 a.m. Registration
    Sponsored by Southern Oak Insurance.
     
    9:00 a.m. Continental Breakfast 
    Sponsored by Velocity Risk Underwriters
    9:30–10:00 a.m. Session III
    FAIA Past, Present, and Future with FAIA Chairman Brian Scarborough, FAIA Past Chairman Alex Soto, and FAIA President & CEO Jeff Grady
    Jeff will lead an intergenerational discussion about the association and the industry. The journey will be informative, enlightening, and, yes, entertaining.
    10:00–11:15 a.m. Session IV
    Interoffice Dynamics: Sales vs. Service with Kim Busse, key relationship manager, Omnia
    Let’s face it…sometimes your office feels like a war zone. Salespeople don’t understand why the service team asks so many questions and needs to have every i dotted and t crossed. The service team doesn’t understand why salespeople are so unorganized, pushy, and last minute
    with everything. Sound familiar? Learn how to get the sales and service teams working together to make an unstoppable team.
    Sponsored by Mercury Insurance and Consulting by KM. 
    11:30 a.m.–12:45 p.m. Session V and Lunch
    Featuring Florida Insurance Commissioner David Altmaier
    Sponsored by UPC Insurance.
    1:00–3:00 p.m. Session VI
    Discovering High Performance with DEAL: A Simple Sales Tool that Creates Powerful and Engaging Relationships with Rebecca Smith, marketing manager and sales coordinator, Criteria for Success
    Insurance agencies of all sizes can continue to create success by learning to change the game in their favor. The agency of the future is able to face challenges head-on, and continuously deliver creative, forward thinking solutions to enhance its client success. This session describes and explains the seven steps an agency should take to continue to be successful in the future.
    Sponsored by Wright Flood. 
    3:15–4:15 p.m. Session VII
    How to Make Yourself Indispensable with Suzanne Downey, ARA, ACS, AIRC, CPIW, vice president with Hannover Re US  
    Being indispensable is more about attitude than skill set. In this session you will learn how to think and act like an indispensable person—learning that the key to success is to work smarter, not harder; understanding where to focus your energy to get the greatest return on your efforts; how to take time out to plan and offer solutions for problems; and more.
    Sponsored by National Flood Services, Baxter Restoration, and the International Association of Insurance Professionals
      
    4:30–5:30 p.m. Session VIII
     It All Starts with Attitude! with Sam Glenn
    Sam has a simple philosophy: Organizations get better when the people get better; life gets better when we get better and it all starts with attitude.

    Sponsored by Capital Preferred, Southern Fidelity and Philadelphia Insurance Company.      
    6:30–7:30 p.m. Onsite reception
    Sponsored by American Integrity Insurance Group
      Dinner on your own; group reservations available.

    Friday, January 27, 2017

    8:00–8:30 a.m. Registration
    8:00 a.m. Continental Breakfast 
    Sponsored by Main Street America, Johnson & Johnson, and All Risks, Ltd. 
    8:30–10:00 a.m. Session IX
    Avoiding E&O Claims: Stories from the Wizards of Odds with Richard Lund, JD, vice president and senior underwriter, Swiss Re Corporate Solutions; Jay Williams, CIC, AAI, AIP, ACSR, vice president of Business Development & Underwriting, FHB Insurance; and David Thompson, CPCU, AAI, API, CRIS, FAIA education instructor.
    Sponsored by Swiss Re
     
    10:15–11:45 a.m. Session X
    Lead with Emotional Intelligence with Jeff Ruby, RedRock Leadership
    Emotions are powerful. They can motivate us to reach new highs, and they also can interfere with our most important business and personal relationships. Attend this session to uncover the five key skills you need to improve your emotional intelligence.
     
    Sponsored by SafePoint Insurance. 
  • Thanks to our sponsors! 
    Be sure to thank the sponsors who help keep YAC events affordable.
  • Registration information

    Young Agents Council members will receive a coupon code when they register to receive the member price. (If you don’t receive one, email Melissa Champany for the code.) Not a YAC memberJoin! 

    Conference price

    $60 YAC members
    $120 non-YAC members
     

    Onsite registrants’ price is $150. 

    REGISTER