Chapter 1 - Basic Principles of Insurance
Chapter 2 - Starting an Independent Insurance Agency
Chapter 3 - How to Attract Markets
Chapter 4 - Technology
Chapter 5 - Office Organization
Chapter 6 - Accounting
Chapter 7 - Your Agency and the Law
Chapter 8 - Hiring Practices
Chapter 9 - Filing Systems
Chapter 10 - Business Letter Writing
Chapter 11 - Customer Service Work Flow
| Chapter 12 - Errors and Omissions for CSRs
Chapter 13 - Agency Processing
ACORD sets the standards for insurance forms. Since these forms are continually updated, we have provided the link directly to the ACORD site, so that you can determine the best level of usage for your office. Please visit their site and call them directly if you have questions, or call one of the instructors at FAIA.
Chapter 14 - Department of Insurance Guide
Chapter 15 - Rolling a Book of Business
Chapter 16 - Advertising and Marketing
Chapter 17 - Ethics
Chapter 18 - Professional Relationships
- Professional Organizations
- Strategic Alliances
Chapter 19 - Sources of Revenue
Chapter 20 - Training/CE
Chapter 21 - Agency Perpetuation Planning
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