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Lisa H. Harrington, CPCU, CAE, AAM, AAI, Vice President of Education

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Before joining FAIA as Director of Education, Lisa was the operations manager with an FAIA member agency, overseeing three locations. As the daughter of a career Army Lieutenant Colonel, she saw the world, ending up in Indiana, where she attended Ball State University. She earned her Bachelor of Arts degree with majors in Management and Spanish, and joined the insurance industry right out of college in 1983. Her company experience includes underwriting and field sales for both L&H and P&C carriers. In the agency, she sold commercial accounts as a 2-20 agent, and then moved into management, directing nine agency departments, including PL and small accounts, commercial service, human resources, public relations, education, and training.

As FAIA's Vice President of Education she manages your 13 member Education staff. Since she joined FAIA, the Education Department has created your Online CE and ACSR programs; increased significantly the number of On Site classes available; designed the Elite Sales Force Training program, which allows newer agents to earn the Associate in Insurance Production designation from IIABA; piloted the new nine-part AAI program from IIA/CPCU; coordinated the implementation of the web based FIRL; built your "Ops in a Box" and many other services to help keep your staff as up to date as possible in this rapidly changing business. And, if you need sales or agency management consulting, Lisa can help; just give her a call.

She and her husband Paul, a claims adjuster, have a house-full of pets. They enjoy the RV camping lifestyle and ballroom dancing at Arthur Murray.

Email: Lisa Harrington
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