ASSOCIATE IN INSURANCE ACCOUNT MANAGEMENT (AIAM)Back To Education Home
The AIAM class has produced real revenue. Since beginning your classes our PL dept has set two new records for cross sales and one all-time agency record for new business. — Tom Cotton, agency principal in Orlando
 FAIA proudly presents the ASSOCIATE IN INSURANCE ACCOUNT MANAGEMENT (AIAM) designation!
The most comprehensive insurance account management training is now available!
The Elite Customer Service School
The AIAM designation is the nation's most respected mark for those in property-casualty account service. The curriculum of study is presented in a live classroom setting to assist account representatives and managers obtain the needed skills to provide the best service possible to agency clients.
Conceived and developed by FAIA, the comprehensive AIAM designation is the partner program to the Elite Sales School (Associate in Insurance Production—"AIP designation) and is the only non-technical customer service account designation approved by IIABA's Best Practices Council.
This leads to improved customer satisfaction, which increases account retention.
Earn the AIAM Designation
The prestigious AIAM designation is conferred upon candidates who complete six days of classroom study and who successfully pass an open-book exam for this elite insurance account management training course.
Continuing Education Credit
The Florida Department of Financial Services (DFS) has approved a total of 36 hours of continuing education credit for AIAM classes.
Classroom Study
Six full non-consecutive days of study, offered in various Florida cities (or held privately in your agency), comprise the program. FAIA offers each of the six days of study in select Florida cities within a two-year period (some cities, more frequently). Classes cover such topics as customer service skills, negotiation skills, leadership, the psychology of customer relationships, conflict resolution, telephone skills, stress management, workflow habits, ethics, and others. Students are actively involved in the classroom as interactive participation is encouraged. Each day of study is self-contained and may be taken in any order. There is no time limit for completing the six days of study to earn the AIAM designation, and classes.
For Private Classes in Your Agency
Contact FAIA's Tom Ashley at tashley@faia.com, or call 850-893-4155, ext. 332
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DAY ONE
Understanding Insurance Consumer Needs—The Communication Jungle: Communication Jungle is a personal discovery on how personalities affect the office. You will learn how to recognize your co-workers' and customers' styles so that you can increase effectiveness in communication.
Course #: 64499, 3 Hours, Intermediate, CE 9902 - Generic - Life, General Lines and Title. Adjusters: No CE
Best Practices in Customer Service: Why service matters most; and why it is never enough. This Best Practices class will show you how to build the best customer service.
Course # 50326, 4 hours, Intermediate, Generic, CE 9902 - General Lines, Generic Life, and Title
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DAY TWO
Mastering Time: Take control of your time. We all have the same amount of hours in the day. Make the most of your most precious resource! Learn how to balance your home and work lives!
Course # 35355, 4 hours, Intermediate CE 9901 - Generic Life; General Lines - Agency Management/Client
Organizational Workflow: Workflow has never been more important in our agencies. Good workflows will protect against E&O, provide better customer service, and streamline your work.
Course #: 64717, 2 Hours, Intermediate, CE 9902 - Generic - Life, General Lines and Title. Adjusters: No CE
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DAY THREE
Negotiating Conflict: Learn how to negotiate well with clients and co-workers. You can prevent conflict before it starts, work well with others every day, and understand both sides of the story.
Course # 52114 - 3 hours, Intermediate, CE 9902 - General Lines, Generic Life, and Title
Professional Relationships in the Insurance Agency: Insurance is a relationship business. You make a difference to your clients, underwriters, and co-workers. We will look at developing relationships and how it improves the bottom line in the agency. Referencing the Best Practices Joint Agency/Company Planner, we'll show you how to maximize your relationship with company partners.
Course #: 64719, 3 Hours Intermediate, CE 9902 - Generic - Life, General Lines and Title. Adjusters: NO CE |
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DAY FOUR
How Not to Get In Trouble With Your Mouth: This Best Practices class will each you how to reduce the chance of an E & O claim!
Course # 52108, Intermediate, 4 hours, CE 9902, General Lines, Generic Life, and Title
The Write Stuff: Proper grammar and style in the written (including emailed!) word need not be a lost art. Let your image shine with excellent business writing and editing skills. Hands on work will help you write letters you can take back to the office and use.
Course #64721, 2 Hours, Intermediate, CE 9902 - General Lines, Generic Life, and Title
Adjuster Course #64722, 2 Hours, Intermediate, CE #03-24C, Adjuster - Optional Combo
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DAY FIVE
Regulation, Politics, and Polish: Learn why you should care about political action. What does your association do to protect your industry? What can you do to create job security?
Course #64723, 4 Hours, Intermediate, CE 9902 - General Lines, Generic Life, and Title
Adjuster, Course #64724, 4 Hours Intermediate, Course Authority: CE #03-24C, Adjuster - Optional Combo
Leadership is Everyone's Job: Sooner or later everyone needs to have basic leadership skills. This class uses Best Practices materials to go beyond supervision to show you how leadership can make a difference every day.
Course # 52096, 2 Hours Intermediate, CE 9902 - Generic Life, General Lines and Title
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DAY SIX
Insurance Ethics: Why be Ethical? Ethics should be a "given" in our work, but how do we define this elusive trait? How do you balance legal and ethical responsibilities?
Course #55330, 3Hours Intermediate, CE 9908, Ethics (Agents)
Changing Attitudes/Creating Opportunities (Survival in the Jungle): The final step in survival in the jungle—how to keep your work fun and reduce stress while building your personal approach to account management.
Course #35501, 2 Hours Intermediate, CE 9902 - Generic Life, General Lines & Title - Agency Management/Client |
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