IIABA has been working on putting together risk management resources for agencies to reference throughout this pandemic. An important topic, that we’re not always as prepared for as we’d like to be, is what to do when your agency receives that E&O lawsuit. As explained below, it’s not a matter of if, it’s a matter of when. Chris Boggs, IIABA’s Executive Director of Risk Management and Education, put together the below Do’s and Don’ts to keep in mind when those dreaded calls come in.
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