Jeff Odom, AAI, AIP AIAM, CCSR

Insurance Analyst/Instructor

Jeff Odom graduated from Florida State University in 1988 and began his insurance career as both a general lines and life and health insurance agent with an independent insurance agency. He then moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance) working in the continuing education section. Jeff spent his last four years there the administrator of Continuing Education. At FAIA, Jeff's duties include include writing, updating, and revising FAIA's Florida Insurance Research Library, and teaching the popular AIAM professional designation series.

Recent Blogs

Six Simple Things

 September 29, 2017     Jeff Odom, AAI, AIP AIAM, CCSR


We all have read about how to turn customer service up a notch with every bell and whistle you can imagine, but our clients basically just want six simple things from us. In his book, Hey, I’m The Customer, Ron Willingham talks about what...