Convention Schedule at a Glance

Wednesday, June 13, 2018
Thursday, June 14, 2018
Friday, June 15, 2018
Saturday June 16, 2018

Wednesday, June 13, 2018

8:30 AM-9:45 AM
YAC Golf Tournament Registration
Rosen Shingle Creek Golf Club
Add to Calendar 6/13/2018 8:30 AM 6/13/2018 9:45 AM America/New_York YAC Golf Tournament Registration Rosen Shingle Creek Golf Club
10:00 AM-3:00 PM
YAC Golf Tournament
Rosen Shingle Creek Golf Club
Add to Calendar 6/13/2018 10:00 AM 6/13/2018 3:00 PM America/New_York YAC Golf Tournament Rosen Shingle Creek Golf Club
11:00 AM-6:00 PM
Attendee Registration Desk Open
Gatlin Registration 1

Lower level

Add to Calendar 6/13/2018 11:00 AM 6/13/2018 6:00 PM America/New_York Attendee Registration Desk Open Gatlin Registration 1
1:00 PM-3:00 PM
Commercial Risks and the NFIP: Know the Facts
Wekiwa 1-2 (upper level)
Add to Calendar 6/13/2018 1:00 PM 6/13/2018 3:00 PM America/New_York Commercial Risks and the NFIP: Know the Facts This session, geared toward those who have a working knowledge of the National Flood Insurance Program and commercial/non-residential risks, provides agents the knowledge, skills, and understanding to insure commercial and non-residential risks. Wekiwa 1-2 (upper level)
1:00 PM-4:00 PM
Point-Counterpoint: The Dave and Trey Show
Conway (lower level)
Add to Calendar 6/13/2018 1:00 PM 6/13/2018 4:00 PM America/New_York Point-Counterpoint: The Dave and Trey Show David and Trey—who don’t always see eye to eye on issues—team up for a “point-counterpoint” session on subjects as varied as reporting all losses, uninsured motorist, unusual endorsements that limit coverage, getting outside your expertise, ordinance and law coverage, notice of policy changes, ride sharing, underwriting your carriers, the perils of the AOR letter, NFIP vs. private flood insurance, and how to get away with murder(ing an audit). Conway (lower level)
1:00 PM-4:00 PM
How Artificial Intelligence, Big Data, and Machine Learning are Changing the Role of Insurance Agents
Wekiwa 9-10 (upper level)
Add to Calendar 6/13/2018 1:00 PM 6/13/2018 4:00 PM America/New_York How Artificial Intelligence, Big Data, and Machine Learning are Changing the Role of Insurance Agents In 2013, McKinsey & Co. predicted that “where agents once served as the front line in risk selection and pricing, advances in predictive models are making this role obsolete.” This prediction was met with scoffing and criticism from the insurance community, but the future has arrived in the insurance industry and we already see these changes occurring in certain market segments and rapidly spreading to others. Wekiwa 9-10 (upper level)
1:00 PM-6:00 PM
Five Hour P&C Update
Gatlin A2 (lower level)
Add to Calendar 6/13/2018 1:00 PM 6/13/2018 6:00 PM America/New_York Five Hour P&C Update Every licensed P&C agent and customer rep must take this course during each two-year compliance period. Topics include recent legislation, ethics, insurance law and regulations, and wind mitigation. Gatlin A2 (lower level)
1:00 PM-3:00 PM
Parametric Loss Triggers and the Relationship with Indemnity Payments
Wekiwa 3-4 (upper level)
Add to Calendar 6/13/2018 1:00 PM 6/13/2018 3:00 PM America/New_York Parametric Loss Triggers and the Relationship with Indemnity Payments This session will focus on how parametrically triggered insurance products work and how the loss payments from these products compares to payments made under indemnity products. Parametric products pay losses based on a pre-specified set of events such as the size of the triggering event and the insureds proximity to such an event. Participants will learn about the broader coverages provided by parametric products, and the importance of understanding and educating consumers about the gaps in coverages between the two types of products. Wekiwa 3-4 (upper level)
2:00 PM-6:00 PM
Exhibitor Registration Desk Open
Gatlin Registration 2

Lower level

Add to Calendar 6/13/2018 2:00 PM 6/13/2018 6:00 PM America/New_York Exhibitor Registration Desk Open Gatlin Registration 2
5:00 PM-7:00 PM
Safeco Insurance Hospitality Event
Sandlake (upper level)
Add to Calendar 6/13/2018 5:00 PM 6/13/2018 7:00 PM America/New_York Safeco Insurance Hospitality Event By invitation only. Sandlake (upper level)
9:00 PM-11:00 PM
Young Agents Council Reception
Conway (lower level)

By invitation only.

Add to Calendar 6/13/2018 9:00 PM 6/13/2018 11:00 PM America/New_York Young Agents Council Reception Conway (lower level)

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Thursday, June 14, 2018

7:00 AM-5:30 PM
Attendee Registration Desk Open
Gatlin Registration 1

Lower level

Add to Calendar 6/14/2018 7:00 AM 6/14/2018 5:30 PM America/New_York Attendee Registration Desk Open Gatlin Registration 1
7:00 AM-5:30 PM
Exhibitor Registration Desk Open
Gatlin Registration 2

Lower level

Add to Calendar 6/14/2018 7:00 AM 6/14/2018 5:30 PM America/New_York Exhibitor Registration Desk Open Gatlin Registration 2
7:00 AM-8:30 AM
Beverage Break
Gatlin Foyer

Sponsored by AON Programs

Add to Calendar 6/14/2018 7:00 AM 6/14/2018 8:30 AM America/New_York Beverage Break Gatlin Foyer
8:00 AM-12:00 PM
E&O 2018: What we Have Learned
Sandlake (upper level)
Add to Calendar 6/14/2018 8:00 AM 6/14/2018 12:00 PM America/New_York E&O 2018: What we Have Learned Join David and his team of experts for a totally unscripted panel discussion of current E&O trends in the industry, focusing on some recent hurricane claims and looking at what we learned or should have learned. Sandlake (upper level)
8:00 AM-10:00 AM
When Words Collide...Resolving Insurance Coverage and Claims Disputes
Gatlin A2 (lower level)
Add to Calendar 6/14/2018 8:00 AM 6/14/2018 10:00 AM America/New_York When Words Collide...Resolving Insurance Coverage and Claims Disputes Formal insurance training often focuses on “here's what's covered” and “here's what's not covered.” In the real world, practitioners quickly learn there are sometimes no clear-cut answers to coverage questions. In those claims, coverage exists (or does not exist) only as a matter of perspective or expectations. Shared case studies demonstrate how these legal principles can be applied to resolve real world coverage disputes without litigation. Gatlin A2 (lower level)
8:00 AM-10:00 AM
Understanding Liability Exposures
Gatlin A3 (lower level)
Add to Calendar 6/14/2018 8:00 AM 6/14/2018 10:00 AM America/New_York Understanding Liability Exposures Individuals face rapidly growing areas of litigation, including employment practices liability and board director liability. High net worth individuals are especially susceptible to exposure, given the breadth of personal assets, positions as household employers, and work on not-for-profit boards and volunteer organizations. Better understand the mechanics of personal liability coverage and the characteristics that create increased risk of liability loss. Gatlin A3 (lower level)
8:00 AM-10:00 AM
Advertising Injury and Insuring Intellectual Property
Gatlin A4 (lower level)
Add to Calendar 6/14/2018 8:00 AM 6/14/2018 10:00 AM America/New_York Advertising Injury and Insuring Intellectual Property Libel, slander, brief nudity, invasion of privacy, and random acts of bad behavior. Covered? Actually, yes. "Advertising Injury" coverage provides valuable but often overlooked protection for a variety of strange and sometimes amusing claims. Learn why this coverage is often overlooked (along with intellectual property exposure), why it’s important to clients, where the market is heading, and what agents need to know to protect their policyholders from AI and IP claims.    Gatlin A4 (lower level)
8:00 AM-10:00 AM
SFIP Dwelling Form–Understanding the Policy & Claims Forms
Wekiwa 3-4 (upper level)
Add to Calendar 6/14/2018 8:00 AM 6/14/2018 10:00 AM America/New_York SFIP Dwelling Form–Understanding the Policy & Claims Forms Review and understand items that are covered, not covered, or limited in the Standard Flood Insurance Policy Dwelling Form, as well as the claims forms used during the flood claim process. Wekiwa 3-4 (upper level)
8:00 AM-10:00 AM
Parametric Loss Triggers and the Relationship with Indemnity Payments (Repeat)
Wekiwa 5 (upper level)
Add to Calendar 6/14/2018 8:00 AM 6/14/2018 10:00 AM America/New_York Parametric Loss Triggers and the Relationship with Indemnity Payments (Repeat) This session will focus on how parametrically triggered insurance products work and how the loss payments from these products compares to payments made under indemnity products. Parametric products pay losses based on a pre-specified set of events such as the size of the triggering event and the insureds proximity to such an event. Participants will learn about the broader coverages provided by parametric products, and the importance of understanding and educating consumers about the gaps in coverages between the two types of products. Wekiwa 5 (upper level)
9:00 AM-5:00 PM
Olympus Hospitality Event
Suite 1402
Add to Calendar 6/14/2018 9:00 AM 6/14/2018 5:00 PM America/New_York Olympus Hospitality Event Open to registered attendees. Suite 1402
10:30 AM-12:30 PM
Surplus Lines—The Who, What, When, Why and How of this Unique Industry
Wekiwa 1-2 (upper level)
Add to Calendar 6/14/2018 10:30 AM 6/14/2018 12:30 PM America/New_York Surplus Lines—The Who, What, When, Why and How of this Unique Industry This session will explore the origins of the surplus lines marketplace and the critical purpose it serves. Topics include when it is appropriate to export a risk to this market and how to meet the regulatory requirements when doing so, as well as the importance of the retail agent in the transaction. Several case studies will be discussed where the agents ran afoul of the law which resulted in administrative action being taken against them by the regulators. Wekiwa 1-2 (upper level)
10:30 AM-12:30 PM
Understanding Liability Exposures (Repeat)
Gatlin A3 (lower level)
Add to Calendar 6/14/2018 10:30 AM 6/14/2018 12:30 PM America/New_York Understanding Liability Exposures (Repeat) Individuals face rapidly growing areas of litigation, including employment practices liability and board director liability. High net worth individuals are especially susceptible to exposure, given the breadth of personal assets, positions as household employers, and work on not-for-profit boards and volunteer organizations. Better understand the mechanics of personal liability coverage and the characteristics that create increased risk of liability loss. Gatlin A3 (lower level)
10:30 AM-12:30 PM
Advertising Injury and Insuring Intellectual Property (Repeat)
Gatlin A4 (lower level)
Add to Calendar 6/14/2018 10:30 AM 6/14/2018 12:30 PM America/New_York Advertising Injury and Insuring Intellectual Property (Repeat) Libel, slander, brief nudity, invasion of privacy, and random acts of bad behavior. Covered? Actually, yes. "Advertising Injury" coverage provides valuable but often overlooked protection for a variety of strange and sometimes amusing claims. Learn why this coverage is often overlooked (along with intellectual property exposure), why it’s important to clients, where the market is heading, and what agents need to know to protect their policyholders from AI and IP claims.    Gatlin A4 (lower level)
10:30 AM-12:30 PM
SFIP Dwelling Form–Understanding the Policy & Claims Forms (Repeat)
Wekiwa 3-4 (upper level)
Add to Calendar 6/14/2018 10:30 AM 6/14/2018 12:30 PM America/New_York SFIP Dwelling Form–Understanding the Policy & Claims Forms (Repeat) Review and understand items that are covered, not covered, or limited in the Standard Flood Insurance Policy Dwelling Form, as well as the claims forms used during the flood claim process. Wekiwa 3-4 (upper level)
10:30 AM-12:30 PM
Lessons Learned from the 2017 Hurricane Season
Gatlin A2 (lower level)
Add to Calendar 6/14/2018 10:30 AM 6/14/2018 12:30 PM America/New_York Lessons Learned from the 2017 Hurricane Season Actual storm claims—good and bad—from 2017 presented to help you prepare for the 2018 hurricane season. Topics include service interruption time deductibles; windstorm business interruption exclusions when no windstorm property exclusion exists; ordinary payroll limitations; and tried-and-true issues such as power transmission lines, change in temperature triggers, and on-premises vs. off-premises damage triggers. Gatlin A2 (lower level)
10:30 AM-12:30 PM
Best Practices in Customer Service
Wekiwa 5 (upper level)
Add to Calendar 6/14/2018 10:30 AM 6/14/2018 12:30 PM America/New_York Best Practices in Customer Service Being a customer-focused agency is vital in today’s fast-paced business environment. Whether you are new to the insurance profession or looking to enhance your customer service knowledge and skills, this is the class for you. Make your agency stand out from other agencies by mastering six simple skills. Wekiwa 5 (upper level)
12:30 PM-5:30 PM
Exhibit Hall Open
Gatlin Ballroom (lower level)

Exhibit Hall opening entertainment by The Sweeney Family Band sponsored by CNA; free lunch for registrants and exhibitors until 1:30 p.m. sponsored by UPC; dessert sponsored by American Integrity.

Add to Calendar 6/14/2018 12:30 PM 6/14/2018 5:30 PM America/New_York Exhibit Hall Open Gatlin Ballroom (lower level)
12:45 PM-1:30 PM
First-Time Attendee/New Member Lunch
Conway (lower level)

By invitation only.
 

Add to Calendar 6/14/2018 12:45 PM 6/14/2018 1:30 PM America/New_York First-Time Attendee/New Member Lunch Conway (lower level)
1:30 PM-3:30 PM
Where the Industry is Trending and How to Ensure Your Agency is Built to Last
Gatlin A2 (lower level)
Add to Calendar 6/14/2018 1:30 PM 6/14/2018 3:30 PM America/New_York Where the Industry is Trending and How to Ensure Your Agency is Built to Last MarshBerry’s State of the Industry paints a picture of the challenges and opportunities that are likely to present themselves in the upcoming year to independent insurance agents and brokers.  Highlights include current state of the marketplace, trends in M&A, creating a strategy around value, and perpetuation best practices. Gatlin A2 (lower level)
3:00 PM-4:00 PM
Ice Cream Break in the Exhibit Hall
Gatlin Ballroom

Sponsored by FCBI Fund

Add to Calendar 6/14/2018 3:00 PM 6/14/2018 4:00 PM America/New_York Ice Cream Break in the Exhibit Hall Gatlin Ballroom
5:00 PM-7:00 PM
AmTrust Hospitality Event
St. Johns 24-26 (upper level)
Add to Calendar 6/14/2018 5:00 PM 6/14/2018 7:00 PM America/New_York AmTrust Hospitality Event By invitation only. St. Johns 24-26 (upper level)
5:00 PM-7:00 PM
AmWins Hospitality Event
Butler (upper level)
Add to Calendar 6/14/2018 5:00 PM 6/14/2018 7:00 PM America/New_York AmWins Hospitality Event By invitation only. Butler (upper level)
5:00 PM-7:00 PM
Chubb Hospitality Event
Wekiwa 7 (upper level)
Add to Calendar 6/14/2018 5:00 PM 6/14/2018 7:00 PM America/New_York Chubb Hospitality Event By invitation only. Wekiwa 7 (upper level)
5:00 PM-7:00 PM
FedNat Hospitality Event
Wekiwa 3 (upper level)
Add to Calendar 6/14/2018 5:00 PM 6/14/2018 7:00 PM America/New_York FedNat Hospitality Event By invitation only. Wekiwa 3 (upper level)
5:00 PM-7:00 PM
CNA Hospitality Event
St. Johns 27 (upper level)
Add to Calendar 6/14/2018 5:00 PM 6/14/2018 7:00 PM America/New_York CNA Hospitality Event By invitation only. St. Johns 27 (upper level)
5:00 PM-7:00 PM
FUBA Workers' Comp Hospitality Event
Conway (lower level)
Add to Calendar 6/14/2018 5:00 PM 6/14/2018 7:00 PM America/New_York FUBA Workers' Comp Hospitality Event By invitation only. Conway (lower level)
5:00 PM-7:00 PM
Gulfstream P&C Insurance Hospitality Event
Wekiwa 5 (upper level)
Add to Calendar 6/14/2018 5:00 PM 6/14/2018 7:00 PM America/New_York Gulfstream P&C Insurance Hospitality Event By invitation only. Wekiwa 5 (upper level)
5:00 PM-7:00 PM
Nationwide Hospitality Event
Wekiwa 1-2 (upper level)
Add to Calendar 6/14/2018 5:00 PM 6/14/2018 7:00 PM America/New_York Nationwide Hospitality Event By invitation only. Wekiwa 1-2 (upper level)
5:00 PM-7:00 PM
SafePoint Insurance Hospitality Event
Wekiwa 8 (upper level)
Add to Calendar 6/14/2018 5:00 PM 6/14/2018 7:00 PM America/New_York SafePoint Insurance Hospitality Event By invitation only. Wekiwa 8 (upper level)
5:00 PM-7:00 PM
St. Johns Insurance Hospitality Event
St. Johns 28-29 (upper level)
Add to Calendar 6/14/2018 5:00 PM 6/14/2018 7:00 PM America/New_York St. Johns Insurance Hospitality Event By invitation only. St. Johns 28-29 (upper level)
5:00 PM-7:00 PM
Tower Hill Hospitality Event
Sandlake (upper level)
Add to Calendar 6/14/2018 5:00 PM 6/14/2018 7:00 PM America/New_York Tower Hill Hospitality Event By invitation only. Sandlake (upper level)
5:00 PM-7:00 PM
Clutchinsurance Digital Marketing Summit
Wekiwa 10 (upper level)
Add to Calendar 6/14/2018 5:00 PM 6/14/2018 7:00 PM America/New_York Clutchinsurance Digital Marketing Summit Open to all registered attendees. Wekiwa 10 (upper level)
5:30 PM-7:00 PM
Westfield Insurance Hospitality Event
Wekiwa 9 (upper level)
Add to Calendar 6/14/2018 5:30 PM 6/14/2018 7:00 PM America/New_York Westfield Insurance Hospitality Event By invitation only. Wekiwa 9 (upper level)
5:30 PM-7:00 PM
MAPFRE Insurance Hospitality Event
Wekiwa 4 (upper level)
Add to Calendar 6/14/2018 5:30 PM 6/14/2018 7:00 PM America/New_York MAPFRE Insurance Hospitality Event By invitation only. Wekiwa 4 (upper level)
6:30 PM-8:00 PM
Networking Dinner
Panzacola (lower level)

For attendees with a Thursday day pass or full registration only.

Add to Calendar 6/14/2018 6:30 PM 6/14/2018 8:00 PM America/New_York Networking Dinner Panzacola (lower level)
6:30 PM-10:30 PM
Kid's Zone
Sebastian L (lower level)

Included in children's registration. Please note: You must pick your children up by 10:45 p.m.

Add to Calendar 6/14/2018 6:30 PM 6/14/2018 10:30 PM America/New_York Kid's Zone Sebastian L (lower level)
8:00 PM-10:00 PM
Opening Night Concert
Sebastian I-K (lower level)

Featuring Rupert's Orchestra. Learn more.

Add to Calendar 6/14/2018 8:00 PM 6/14/2018 10:00 PM America/New_York Opening Night Concert Sebastian I-K (lower level)

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Friday, June 15, 2018

7:30 AM-5:00 PM
Attendee Registration Desk Open
Gatlin Registration 1

Lower level.

Add to Calendar 6/15/2018 7:30 AM 6/15/2018 5:00 PM America/New_York Attendee Registration Desk Open Gatlin Registration 1
8:00 AM-9:00 AM
Continental Breakfast
Sebastian Foyer (lower level)
Add to Calendar 6/15/2018 8:00 AM 6/15/2018 9:00 AM America/New_York Continental Breakfast Sebastian Foyer (lower level)
9:00 AM-11:30 AM
General Session
Sebastian Ballroom (lower level)

Featuring The Capitol Steps (sponsored by UPC Insurance); Brian Cohen, operating partner with Altamont Capital Partners; and Dick Vitale, college basketball analyst with ABC Sports and ESPN (sponsored by Zenith Insurance).

Note later starting time!

 

Add to Calendar 6/15/2018 9:00 AM 6/15/2018 11:30 AM America/New_York General Session Sebastian Ballroom (lower level)
11:00 AM-4:00 PM
Exhibitor Registration Desk Open
Gatlin Registration 1

Please note: The Exhibitor Registration Desk moves to Gatlin Registration 1 (also the Attendee Registration Desk) on Friday.

Add to Calendar 6/15/2018 11:00 AM 6/15/2018 4:00 PM America/New_York Exhibitor Registration Desk Open Gatlin Registration 1
11:30 AM-4:00 PM
Exhibit Hall Open
Gatlin Ballroom
Add to Calendar 6/15/2018 11:30 AM 6/15/2018 4:00 PM America/New_York Exhibit Hall Open Gatlin Ballroom
11:45 AM-1:00 PM
Young Agents Council Luncheon
Conway (lower level)

By invitation only.

Add to Calendar 6/15/2018 11:45 AM 6/15/2018 1:00 PM America/New_York Young Agents Council Luncheon Conway (lower level)
1:00 PM-2:00 PM
Exhibit Hall Beverage Break
Gatlin Ballroom

Sponsored by American Traditions and Modern USA Insurance Companies

Add to Calendar 6/15/2018 1:00 PM 6/15/2018 2:00 PM America/New_York Exhibit Hall Beverage Break Gatlin Ballroom
1:30 PM-3:30 PM
When Words Collide...Resolving Insurance Coverage and Claims Disputes (Repeat)
Wekiwa 5 (upper level)
Add to Calendar 6/15/2018 1:30 PM 6/15/2018 3:30 PM America/New_York When Words Collide...Resolving Insurance Coverage and Claims Disputes (Repeat) Formal insurance training often focuses on “here's what's covered” and “here's what's not covered.” In the real world, practitioners quickly learn there are sometimes no clear-cut answers to coverage questions. In those claims, coverage exists (or does not exist) only as a matter of perspective or expectations. Shared case studies demonstrate how these legal principles can be applied to resolve real world coverage disputes without litigation. Wekiwa 5 (upper level)
1:30 PM-3:30 PM
21st Century Schizoid Man (I’m Going Cyber-Crazy)!
Wekiwa 6 (upper level)
Add to Calendar 6/15/2018 1:30 PM 6/15/2018 3:30 PM America/New_York 21st Century Schizoid Man (I’m Going Cyber-Crazy)! Apple, Samsung, Google, Note, Galaxy, iPad, iOS, Android, Alexa...My, how life has changed since the turn of the century! We're more connected to the world, but the world is also more connected to us—and that's not always a good thing. We’ll review how exposures have evolved over the last 17 years and what we can do to better protect our customers (and ourselves). Wekiwa 6 (upper level)
1:30 PM-4:30 PM
Point-Counterpoint: The Dave and Trey Show (Repeat)
Suwannee 13-14 (upper level)
Add to Calendar 6/15/2018 1:30 PM 6/15/2018 4:30 PM America/New_York Point-Counterpoint: The Dave and Trey Show (Repeat) David and Trey—who don’t always see eye to eye on issues—team up for a “point-counterpoint” session on subjects as varied as reporting all losses, uninsured motorist, unusual endorsements that limit coverage, getting outside your expertise, ordinance and law coverage, notice of policy changes, ride sharing, underwriting your carriers, the perils of the AOR letter, NFIP vs. private flood insurance, and how to get away with murder(ing an audit). Suwannee 13-14 (upper level)
1:30 PM-4:30 PM
How Artificial Intelligence, Big Data, and Machine Learning are Changing the Role of Insurance Agents (Repeat)
Wekiwa 7-8 (upper level)
Add to Calendar 6/15/2018 1:30 PM 6/15/2018 4:30 PM America/New_York How Artificial Intelligence, Big Data, and Machine Learning are Changing the Role of Insurance Agents (Repeat) In 2013, McKinsey & Co. predicted that “where agents once served as the front line in risk selection and pricing, advances in predictive models are making this role obsolete.” This prediction was met with scoffing and criticism from the insurance community, but the future has arrived in the insurance industry and we already see these changes occurring in certain market segments and rapidly spreading to others. Wekiwa 7-8 (upper level)
1:30 PM-3:30 PM
Citizens Session
Wekiwa 3-4 (upper level)
Add to Calendar 6/15/2018 1:30 PM 6/15/2018 3:30 PM America/New_York Citizens Session This class includes updates on what’s new or coming at Citizens Property Insurance Corp., and provides a question and answer segment. By attending this training class, Citizens-appointed agents will satisfy their biennial agent recertification requirement. If your recertification is not due at this time and you attend this class, your next recertification date will reset for June 2020. Wekiwa 3-4 (upper level)
1:30 PM-3:30 PM
The Journey to the Future
Wekiwa 9-10 (upper level)
Add to Calendar 6/15/2018 1:30 PM 6/15/2018 3:30 PM America/New_York The Journey to the Future The business model that most agencies operate under may be the exact thing that will hold them back in the future. That model has allowed agencies in 2017 to experience an organic growth rate of 4.5 percent, not great for a sales oriented company. What if agencies operated under a new model that allows for organic growth of two to three times the national average? Roger will take you through the Journey to the Future model that will help you begin designing your future agency today. Wekiwa 9-10 (upper level)
4:30 PM-7:30 PM
Seacoast Underwriters Hospitality Event
Gatlin A2-A3 (lower level)
Add to Calendar 6/15/2018 4:30 PM 6/15/2018 7:30 PM America/New_York Seacoast Underwriters Hospitality Event By invitation only. Gatlin A2-A3 (lower level)
5:00 PM-7:00 PM
FSU College of Business Hospitality Event
Wekiwa 1 (upper level)
Add to Calendar 6/15/2018 5:00 PM 6/15/2018 7:00 PM America/New_York FSU College of Business Hospitality Event This Department of Risk Management/Insurance event is open to Convention attendees. Wekiwa 1 (upper level)
5:00 PM-6:30 PM
Reception/Fundraiser for CFO Jimmy Patronis
Conway (lower level)
Add to Calendar 6/15/2018 5:00 PM 6/15/2018 6:30 PM America/New_York Reception/Fundraiser for CFO Jimmy Patronis Conway (lower level)
7:00 PM-9:00 PM
Florida Peninsula/Edison Insurance Hospitality Event
Butler (upper level)
Add to Calendar 6/15/2018 7:00 PM 6/15/2018 9:00 PM America/New_York Florida Peninsula/Edison Insurance Hospitality Event By invitation only. Butler (upper level)
7:00 PM-9:00 PM
Old Dominion Hospitality Event
Suite 1400
Add to Calendar 6/15/2018 7:00 PM 6/15/2018 9:00 PM America/New_York Old Dominion Hospitality Event By invitation only. Suite 1400
8:00 PM-12:00 AM
FCBI "Death by Chocolate" Dessert Party
Sandlake (upper level)
Add to Calendar 6/15/2018 8:00 PM 6/15/2018 12:00 AM America/New_York FCBI "Death by Chocolate" Dessert Party By invitation only. Sandlake (upper level)

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Saturday, June 16, 2018

8:00 AM-10:00 AM
Coffee & Connect
Gatlin A (lower level)

Close out Convention with a buffet breakfast, the installation of FAIA officers and directors, and remarks from Florida Chief Financial Officer Jimmy Patronis. Dress is casual.

Add to Calendar 6/16/2018 8:00 AM 6/16/2018 10:00 AM America/New_York Coffee & Connect Gatlin A (lower level)
9:45 AM-11:00 AM
Attendee Registration Desk Open
Gatlin Registration 1

Lower level.

Add to Calendar 6/16/2018 9:45 AM 6/16/2018 11:00 AM America/New_York Attendee Registration Desk Open Gatlin Registration 1
10:15 AM-12:15 PM
21st Century Schizoid Man (I’m Going Cyber-Crazy)! (Repeat)
Wekiwa 5 (upper level)
Add to Calendar 6/16/2018 10:15 AM 6/16/2018 12:15 PM America/New_York 21st Century Schizoid Man (I’m Going Cyber-Crazy)! (Repeat) Apple, Samsung, Google, Note, Galaxy, iPad, iOS, Android, Alexa...My, how life has changed since the turn of the century! We're more connected to the world, but the world is also more connected to us—and that's not always a good thing. We’ll review how exposures have evolved over the last 17 years and what we can do to better protect our customers (and ourselves). Wekiwa 5 (upper level)
10:15 AM-12:15 PM
Commercial Risks and the NFIP: Know the Facts (Repeat)
Wekiwa 1 (upper level)
Add to Calendar 6/16/2018 10:15 AM 6/16/2018 12:15 PM America/New_York Commercial Risks and the NFIP: Know the Facts (Repeat) This session, geared toward those who have a working knowledge of the National Flood Insurance Program and commercial/non-residential risks, provides agents the knowledge, skills, and understanding to insure commercial and non-residential risks. Wekiwa 1 (upper level)
10:15 AM-12:15 PM
Lessons Learned from the 2017 Hurricane Season (Repeat)
Wekiwa 4 (upper level)
Add to Calendar 6/16/2018 10:15 AM 6/16/2018 12:15 PM America/New_York Lessons Learned from the 2017 Hurricane Season (Repeat) Actual storm claims—good and bad—from 2017 presented to help you prepare for the 2018 hurricane season. Topics include service interruption time deductibles; windstorm business interruption exclusions when no windstorm property exclusion exists; ordinary payroll limitations; and tried-and-true issues such as power transmission lines, change in temperature triggers, and on-premises vs. off-premises damage triggers. Wekiwa 4 (upper level)
10:15 AM-12:15 PM
Best Practices in Customer Service (Repeat)
Wekiwa 2 (upper level)
Add to Calendar 6/16/2018 10:15 AM 6/14/2018 12:15 PM America/New_York Best Practices in Customer Service (Repeat) Being a customer-focused agency is vital in today’s fast-paced business environment. Whether you are new to the insurance profession or looking to enhance your customer service knowledge and skills, this is the class for you. Make your agency stand out from other agencies by mastering six simple skills. Wekiwa 2 (upper level)