E&O Prevention Tool Box 

FAIA E&O Resources

  • Education Library: A section dedicated to expanding your E&O prevention knowledge. 
  • FAIA Community: Topical E&O-related blogs from FAIA's resident "Insurance Nerd" David Thompson and FAIA's General Counsel Laura Pearce; forums to post questions.   

Agency Operations and Procedure Manual

This publication is offered to FAIA members at a special price through an exclusive agreement with The Moberg Group.

Learn more and order

Big “I” Risk Management Website

Claims FrequencyThis content-rich website helps agency staff improve business practices and avoid E&O claims by providing policyholders access to:  

  • E&O Tools: An agency E&O self-assessment, sample coverage checklists, sample disclaimers, file documentation and records retention information, sample customer letters, and more. 
  • Claims Information: The most frequent types of E&O claims, common errors and problems causing E&O claims, and practical real-life E&O case studies demonstrating how claims can be avoided. 
  • Articles, Content, and Podcasts: E&O related articles on ways to avoid claims, including an archive of IA Magazine’s monthly “E&O Angle” articles and E&O Claims Advisor Newsletters; E&O quick tips for all positions in the agency; and podcasts on avoiding E&O claims from social media, certificates of insurance, natural catastrophes, and much more.