This resource section contains tools for developing an agency catastrophe plan, insurance-related information to share with consumers, a directory of useful websites, and articles that will help your agency better deal with customers after a storm. 

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FAIA volunteers, staff, and state partners developed this plan, which is designed to help agents prepare their business for a hurricane and respond to customers afterward. (PDF)

A list of items agencies should have on-hand before disaster strikes.

Assess your agency plant before disaster strikes so you are prepared to serve clients in the days after. 

Use of a standard memo of loss is important during the heavy workload and confusion following a catastrophe, and can help expedite the claims process. 

Questions to ask before leaving the office before a hurricane (answers should all be yes!). 

FAIA conducted a post-Irma agency survey and convened an industry panel to discuss what went right and what went wrong in the post-cat claims processing. That discussion formed the foundation for this report.

This Atlantic Basic Hurricane Tracking Chart is produced by the National Hurricane Center in Miami.

Agencies should document those resulting from a catastrophe for future company negotiations and relations. The Catastrophe Claims Log may be used for this purpose. Maintain a separate claims log for each carrier.

Here are some tips to help you develop an agency disaster plan.

Purchase a generator that can run all mission critical equipment. Look into whole office generators. An alternative approach is to contract with a firm that will drop off and activate a generator in the event of a loss of power.

Whether it's redundant phone systems or a call center, don't leave your ability to communicate with companies and customers to chance.

Here’s what agents can expect from FAIA and the Catastrophe Zone Coordinators when a tropical storm or hurricane is within three days of landfall in Florida.

A visual guide for what is and is not covered under ISO-2000 HO-3 and ISO-91 HO-3 forms.

Agents can use the following information to help educate consumers about what to expect after they file a property claim for a personal and/or business loss.

Each company has different claims information and catastrophe requirements. After a catastrophe, agents probably will have additional personnel handling claims and dealing with various carriers. This form will help organize this data and make it easy to disseminate to the appropriate persons.

After a storm, an agency will need a supply of cash with which to purchase necessary items for continued operations.

Post company claim and fax numbers on your agency’s website, on social media, even on your agency’s front door, and remind your insureds that claim service is available 24-hours a day. But know that most agencies will still have insureds who will contact them directly to report a loss.

Before a storm hits, agencies should organize claims information and requirements for each company, and education nonclaims staff about what to expect.

From protecting computers and critical information to Internet access, have a plan for getting your systems up and running after a storm.

Following is language for a suggested letter for agents to send to an insured after receipt of a catastrophe loss report.

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