2024 Convention
Daily Schedule

 Wednesday, June 12       Thursday, June 13       Friday, June 14       See Full Schedule

Wednesday, June 12

11:00 a.m. FAIA Registration Desk Opens (closes at 6:00 p.m.) - Gatlin Registration
Exhibitor Registration Desk Opens (closes 6:00 p.m.)—Gatlin Foyer

BREAKOUT SESSIONS

1:00–3:00 p.m.

  • Cyber in 2024: Where Are We? How Did We Get Here? with Richard Pitts, vice president and General Counsel to Arlington/Roe & Company: Join Rick for this fast-paced session as he examines the state of cyber coverage and the cyber market. He will begin with a brief review of how the entire field began and how industry forms developed to respond to the risk. Turning to where the market currently is placed, Rick will discuss pricing, coverages, and perhaps most importantly, underwriting considerations for successful placement. The second half of the session is a deeper look at “next level” topics such as the blurry line between crime and cyber coverage, how case law is affecting the scope of coverage, and the most recent developments in forms, such as the “acts of war” exclusion. - Wekiwa 1/2 (CE pending) This class is approved for National Alliance update credit.
    • ​Sponsorship Available
       
  • FIGA’s Role in Dealing with Insolvencies with Corey Neal, president & executive director, American Guaranty Fund Group: Join Corey for an overview of how FIGA has handled recent insolvencies. This session will give attendees a comprehensive understanding of FIGA's role in dealing with insolvencies. This will include approaches to handling complex claims, including alternative dispute strategies used for reaching final settlements. You will gain insight into recent insolvencies, which are perhaps some of the largest and most complex in FIGA's history. Corey will also present some historical perspectives of FIGA over the past two years. To conclude, Corey will provide an update on FIGA's current assessments and how long to expect this critical funding source to last. - Wekiwa 3/4 (CE pending) This class is approved for National Alliance update credit.
    • ​Sponsorship Available
       
  • Artificial Intelligence and Agents—Panic or Promise? with Tom Wetzel, Thomas H. Wetzel & Associates: With Tom Wetzel, Thomas H. Wetzel & Associates. The insurance industry has long used artificial intelligence; however, the new generation of tools signals a quantum leap in capability and will trigger disruption and realignments. In this session, Tom will address both the challenges and opportunities insurance agents face as they look to ride the AI wave by using what AI can do to serve their clients while amplifying those skills and qualities AI can’t replicate. -Wekiwa 7/8 (CE pending) This class is approved for National Alliance update credit.
    • ​Sponsored by AskFetch
       
  • Claims—When the Policy Counts with Savannah Stark, ANFI, CFM, director of Training, Wright Flood, and Tracy Ladner, senior vice president of Claims, Wright Flood: Insurance agents need to clearly understand the National Flood Insurance Program Standard Flood Insurance Policy so that they can advise their insureds of the flood coverage they are purchasing. Join Savannah and Tracy as they review the definition of a “flood” and the Standard Flood Insurance Policy Forms with an explanation of the coverage for residential and commercial buildings. This session will also provide an overview of the claims adjustments and appeals processes, as well as the grants and assistance that are available. - Wekiwa 9/10 (This session has been approved for two hours of CE credits, course number 127994 and National Alliance update credit.)
    • ​Sponsorship Available
1:00–5:00 p.m.
  • Four Hour Update with Jeff Odom, BG Murphy, and Laura Pearce:  Every licensed P&C agent and customer rep must take this course during each two-year compliance period. Topics include recent legislation, ethics, insurance law and regulations, and wind mitigation. - Conway Room (CE pending) This class is approved for National Alliance update credit.
    • ​​Sponsored by:  Gray Robinson
2:00 p.m. Registration for YAC Golf Tournament Opens—Topgolf Orlando
2:00–5:00 p.m. YAC Golf Tournament—Topgolf Orlando
7:00–8:00 p.m. Pay It Forward Reception by invitation only - Conway Room
8:00–10:00 p.m. Young Agents Council Reception by invitation only - Conway Room

Thursday, June 13

7:00 a.m.  FAIA Registration Desk Opens (closes at 5:30 p.m.) - Gatlin Registration
Exhibitor Registration Desk Opens (closes at 5:30 p.m.) - Gatlin Foyer

BREAKOUT SESSIONS

8:00 a.m.– 12:00 Noon

  • 2024 E&O: Lessons Learned—Changes Implemented with Keith Jones, CPCU, CLU, ChFC, CASL, AAI, assistant lecturer, Department of Risk Management and Insurance, Florida State University: In this session, Keith will revisit issues uncovered in storms prior to Hurricane Ian. He will focus on lessons learned in the aftermath of Hurricane Ian by using issues shared by FAIA Member Services (FMS) that led to E&O allegations against agencies in Florida. Keith will also revisit topics he discusses each year but with a slightly different twist, including internal considerations and external communications, disclaimers, the use of checklists, and legal concepts that Florida agents and team members need to recognize, followed by a look at commonly alleged errors and omission topics. Along with a review of the limited general recommendations and age-old procedural reminders, he will discuss what to do and what not to do when an E&O claim “occurs.” After reviewing a revised definition of what an E&O claim “is” in today’s environment, Keith will finish the session by examining real (actual!) claims from Swiss Re’s claim files. - Naples Room (CE pending) This class is approved for National Alliance update credit.
    • ​Sponsored by: Swiss Re
8:00 – 10:00 a.m.
  • Artificial Intelligence and Agents—Panic or Promise? with Tom Wetzel, Thomas H. Wetzel & Associates: With Tom Wetzel, Thomas H. Wetzel & Associates. The insurance industry has long used artificial intelligence; however, the new generation of tools signals a quantum leap in capability and will trigger disruption and realignments. In this session, Tom will address both the challenges and opportunities insurance agents face as they look to ride the AI wave by using what AI can do to serve their clients while amplifying those skills and qualities AI can’t replicate. - Gatlin A2 (CE pending) This class is approved for National Alliance update credit.
    • ​Sponsored by AskFetch
       
  • Cybersecurity and Compliance: How to Adapt Your Agency to Meet Current Threats and Requirements with ISACA Certified Cybersecurity Auditor and Co-Founder of Vine IT & Cybersecurity Nate Ginter: This session focuses on arming agencies with the knowledge they need to meet evolving industry compliance and protection standards. From new threats presented by the implementation of cloud platforms to new technologies like MDR, join Nate on a journey through cybersecurity measures that will protect agencies from disasters and compliance pitfalls! - Wekiwa 1/2 (CE pending) This class is approved for National Alliance update credit.
    • ​​Sponsorship Available
       
  • FIGA’s Role in Dealing with Insolvencies with Corey Neal, president & executive director, American Guaranty Fund Group: Join Corey for an overview of how FIGA has handled recent insolvencies. This session will give attendees a comprehensive understanding of FIGA's role in dealing with insolvencies. This will include approaches to handling complex claims, including alternative dispute strategies used for reaching final settlements. You will gain insight into recent insolvencies, which are perhaps some of the largest and most complex in FIGA's history. Corey will also present some historical perspectives of FIGA over the past two years. To conclude, Corey will provide an update on FIGA's current assessments and how long to expect this critical funding source to last. - Wekiwa 3/4 (CE pending) This class is approved for National Alliance update credit.
    • ​Sponsorship Available
       
  • Workers’ Compensation Boot Camp Including an Intro to Marine Work Comp with Lori Sousa, CMIP, president of Sealand Insurance Corp: Join Lori as she walks agents through the Florida workers’ compensation policy, including the basic rules and the anatomy of a policy. This session will provide a full understanding of the coverage, give agents the confidence to write new business and provide an introduction to marine work comp. - Wekiwa 8 (CE pending) This class is approved for National Alliance update credit.
    • ​​​Sponsorship Available
       
  • Insurance: Approved for Recreational (Vehicle & Watercraft) Use with Kevin Amrhein, CIC, CBIA, Florida Insurance School – CE (FISCE) & the CE Partnership: This session reviews several exposures associated with various recreational vehicles and watercraft. The course will review common ISO policy language that addresses exposures and the options agents may have to close the gaps. - Wekiwa 9/10 (CE pending)This class is approved for National Alliance update credit.
    • ​​​Sponsorship Available
       
  • Risk Management Walking Tour with Scott Holt, AVP, Risk Management, Philadelphia Insurance Companies: Join Scott and the Risk Management team from Philadelphia Insurance Companies for an in-depth look at general liability exposures for insureds, including life safety, slips, trips, and falls, food and beverage issues, emergency egress, and active shooter/violent intruder precautions. Discussions around the property will include new security requirements for multifamily residences required under HB 837 Tort Reform. The walking tour will include property exposures concentrating on construction materials, property statement of values, sprinkler systems, maintenance programs, and inspection process. (Class is limited to 30 participant)- WEKIWA 7 (CE pending) This class is approved for National Alliance update credit.
    • ​​​Sponsorship Available
       
10:15 a.m. – 12:15 p.m.
  • Setting Yourself Apart: Thriving as an Insurance Agent with Duke Mills, president of WorkComp Solutions (WCS). In this session, Duke will discuss how agents can distinguish themselves from their competitors in an ever-evolving industry. With so many options, standing out is critical. Duke will delve into strategies and innovative ideas to help agents succeed and become sought-after insurance agents. - Gatlin A2 (CE pending) This class is approved for National Alliance update credit.
    • ​Sponsorship Available
  • Cyber in 2024: Where Are We? How Did We Get Here? with Richard Pitts, vice president and General Counsel to Arlington/Roe & Company: Join Rick for this fast-paced session as he examines the state of cyber coverage and the cyber market. He will begin with a brief review of how the entire field began and how industry forms developed to respond to the risk. Turning to where the market currently is placed, Rick will discuss pricing, coverages, and perhaps most importantly, underwriting considerations for successful placement. The second half of the session is a deeper look at “next level” topics such as the blurry line between crime and cyber coverage, how case law is affecting the scope of coverage, and the most recent developments in forms, such as the “acts of war” exclusion. - Wekiwa 1/2 (CE pending) This class is approved for National Alliance update credit.
    • ​Sponsorship Available
       
  • ​Florida Surplus Lines—Everything You Need to Know About This Dynamic Market with Bryan Young, director of Agent and Insurer Services at the Florida Surplus Lines Service Office (FSLSO): This session will provide insight into this innovative and expanding industry—from market conditions to agent opportunities and obligations. Topics include an overview of the FSLSO, retail agents’ roles and responsibilities, compliance tools for retail agents in a surplus lines transaction, surplus lines licensing, law changes, and market data trends. - Wekiwa 3 (CE pending) This class is approved for National Alliance update credit.
    • ​​Sponsorship Available
  • Educating the Client with Your Savvy Personal Lines Knowledge with FAIA Instructor Jeff Odom, AAI, AIP, AIAM, CISR. Most popular movies come in a trilogy, and continuing education classes are no exception. In part three of the “Confused Client” series, Jeff will simplify the topics that clients need to be aware of and provide tips on how to alert them to the coverage gaps they could be facing. Topics include additional insureds, vacant land, the ever-popular company cars, and the PAP. Get ready to learn how to put clients at ease with this important dose of personal lines knowledge. - Wekiwa 4/5 (CE pending) This class is approved for National Alliance update credit.
    • ​​​Sponsored by:  Frontline Insurance​
       
  • Claims—When the Policy Counts with Savannah Stark, ANFI, CFM, director of Training, Wright Flood, and Tracy Ladner, senior vice president of Claims, Wright Flood: Insurance agents need to clearly understand the National Flood Insurance Program Standard Flood Insurance Policy so that they can advise their insureds of the flood coverage they are purchasing. Join Savannah and Tracy as they review the definition of a “flood” and the Standard Flood Insurance Policy Forms with an explanation of the coverage for residential and commercial buildings. This session will also provide an overview of the claims adjustments and appeals processes, as well as the grants and assistance that are available. - Wekiwa 9/10 
    This session has been approved for two hours of CE credits, course number 127994 and National Alliance update credit.
    • ​Sponsorship Available
  • The Future Is Now with Magali Roman, senior manager Regional Agency Management, Safelite AutoGlass: In this session, Magali will discuss the future of the auto industry as it builds safer and smarter vehicles. This push for advanced safety systems has impacted both the insurance and auto glass repair and replacement industries. Magali will dive into those changes and discuss the future. - Wekiwa 8 
    This session has been approved for two hours of CE credits, course number 115916 and National Alliance update credit.
    • ​Sponsored by Safelite AutoGlass
12:15 – 1:30 p.m.

FAIA Opening Luncheon (includes the Installation of Officers and Directors) 

This luncheon is included with your FULL, SPOUSE, or Thursday Day Pass Registration. - Panzacola Ballroom

  • Sponsored by: American Integrity
 

Exhibit Hall Opens (closes at 5:30 p.m.) - Gatlin Ballroom

Dessert and coffee will be served in the Exhibit Hall.

2:00 – 4:00 p.m. Breakout Session for Principal’s Only
  • Avoiding the Four Most Dangerous Trends Impacting Your Insurance Agency with Brent Kelly, president of Sitkins Group. - Conway Room
3:30 – 4:30 p.m. Beverage Break in the Exhibit Hall - Altitude Lounge 
  FREE NIGHT for Hospitality Events

Friday, June 14

7:30 a.m. FAIA Registration Desk Opens (closes 5:00 p.m.) - Gatlin Registration
8:00 a.m. Continental Breakfast - Sebastian Foyer
9:00 – 11:30 a.m. General Session (doors open at 8:30 a.m.) - Sebastian Ballroom
11:00 a.m. Exhibitor Registration Desk Opens (closes 4:00 p.m.) - Gatlin Foyer
11:30 a.m.

Exhibits Open (close at 4:00 p.m.) - Gatlin Ballroom

11:45 a.m. – 1:00 p.m. Young Agents Council Luncheon by invitation only - Conway Room
1:00 p.m. 

Ice Cream Break in the Exhibit Hall - Altitude Lounge 

  • Sponsored by: FCBI

BREAKOUT SESSIONS

2:00 – 4:00 p.m.

  • Setting Yourself Apart: Thriving as an Insurance Agent with Duke Mills, president of WorkComp Solutions (WCS). In this session, Duke will discuss how agents can distinguish themselves from their competitors in an ever-evolving industry. With so many options, standing out is critical. Duke will delve into strategies and innovative ideas to help agents succeed and become sought-after insurance agents. - Wekiwa1/2  (CE pending) This class is approved for National Alliance update credit.
    • ​Sponsorship Available
       
  • Insurance: Approved for Recreational (Vehicle & Watercraft) Use with Kevin Amrhein, CIC, CBIA, Florida Insurance School – CE (FISCE) & the CE Partnership: This session reviews several exposures associated with various recreational vehicles and watercraft. The course will review common ISO policy language that addresses exposures and the options agents may have to close the gaps. - Wekiwa 3/4 (CE pending) This class is approved for National Alliance update credit.
    • ​​​Sponsorship Available
       
  • Cybersecurity and Compliance: How to Adapt Your Agency to Meet Current Threats and Requirements with ISACA Certified Cybersecurity Auditor and Co-Founder of Vine IT & Cybersecurity Nate Ginter: This session focuses on arming agencies with the knowledge they need to meet evolving industry compliance and protection standards. From new threats presented by the implementation of cloud platforms to new technologies like MDR, join Nate on a journey through cybersecurity measures that will protect agencies from disasters and compliance pitfalls! - Wekiwa 5 (CE pending) This class is approved for National Alliance update credit.
    • ​​Sponsorship Available
       
  • Citizens 2024—Personal Lines and Commercial Lines Agent Roadshow​ with Manager, Learning & Development, Scott Mathis; Judy Boulet, senior learning specialist, Learning and Organizational Development; and Carl Rockman, vice president of Agency and Market Services, Citizens. The role of a Citizens-appointed agent can be complex. This session will provide new and veteran agents with the tools and resources needed to keep pace with Citizens in 2024. The session aims to enhance agents’ proficiency and confidence in managing their role as a Citizens-appointed agent by:
    • Reviewing new business processing and underwriting tips.
    • Identifying and correcting common errors and providing best practices to service your policies.
    • Demystifying the accounting process.
    • Exploring the benefits of myAgency.
    • Offering the opportunity for live Q&A with Citizens’ experts. - Wekiwa 6/7 
      • ​​Sponsorship Available
         
  • ​Florida Surplus Lines—Everything You Need to Know About This Dynamic Market with Bryan Young, director of Agent and Insurer Services at the Florida Surplus Lines Service Office (FSLSO): This session will provide insight into this innovative and expanding industry—from market conditions to agent opportunities and obligations. Topics include an overview of the FSLSO, retail agents’ roles and responsibilities, compliance tools for retail agents in a surplus lines transaction, surplus lines licensing, law changes, and market data trends. - Wekiwa 8 (CE pending) This class is approved for National Alliance update credit.
    • ​​Sponsorship Available
       
  • Educating the Client with Your Savvy Personal Lines Knowledge with FAIA Instructor Jeff Odom, AAI, AIP, AIAM, CISR. Most popular movies come in a trilogy, and continuing education classes are no exception. In part three of the “Confused Client” series, Jeff will simplify the topics that clients need to be aware of and provide tips on how to alert them to the coverage gaps they could be facing. Topics include additional insureds, vacant land, the ever-popular company cars, and the PAP. Get ready to learn how to put clients at ease with this important dose of personal lines knowledge. - Wekiwa 9/10 (CE pending) This class is approved for National Alliance update credit.
    • ​​​Sponsored by:  Frontline Insurance
 

FAIA's Closing Night Party

Networking Dinner 6:00 – 7:30 p.m. - Panzacola Ballroom

  • Sponsored by: Monarch 

Concert 7:30 – 9:30 p.m. - Sebastian J/K/L Ballroom

KIDS ZONE 6:00 – 10:00 p.m. - Sebastian I

Thank you to our 2024 Sponsors