Schedule

TUESDAY MARCH 10

1:00–3:00 PM
E&O: It’s Time to Be Intentional – Part 1

 3:00 PM – 5:00 PM
E&O: It’s Time to Be Intentional – Part 2

E&O 2025 provides insurance professionals with essential tools and insights to reduce risks and prevent Errors & Omissions claims. The course covers claims history, current trends, legal concepts, risk management strategies, and best practices for communication, documentation, and policy delivery. Participants will also engage with real-life case studies and explore actionable solutions to protect their agencies and enhance client trust.

PART 1 - This class has been approved for two hours of CE credits, CE #132243.

Part 2- This class has been approved for two hours of CE credits, CE #132244

Presenter: Keith Jones

WEDNESDAY MARCH 11

10:00–11:00 AM
AI & E&O: A Double-Edged Sword

• This course will equip participants with practical tools and strategies for evaluating AI solutions, vetting vendors, and reviewing vendor contracts and insurance coverages. The session will also offer actionable recommendations for establishing agency guidelines and procedures designed to minimize E&O (Errors and Omissions) exposures. Note: This course is not approved for Swiss Re Risk Management credit. It is approved for CE credit only. (Approved for 1 Hour of CE # 137124) Presenters: Cari Senefsky & Angela Ford

11:00 AM – 12:00 PM
The Character Clause: Ethics, Sports, and the Business of Winning Right

• This engaging and thought-provoking ethics course challenges insurance professionals to consider the connection between character, performance, and leadership. Using analogies from college athletics and examples from real-world business, participants will examine how pressure and culture influence ethical decision-making and personal leadership. Through personal reflection, worksheet activities, and the creation of their personal Character Clause, learners will leave equipped to act with integrity, even when the stakes are high. Note: This course is not approved for Swiss Re Risk Management credit. (Approved for 1 Hour of CE # 137133) Presenter: Sara Bradshaw Ray

1:00–3:00 PM
Your Commercial Property Coverage Might Stink: Here’s Why

• Kevin Amrhein, CIC, CBIA, Florida Insurance School – CE (FISCE) & the CE Partnership discusses the coverage in your commercial property policy might be okay. Or it might stink worse than central Florida sprinkler water. This course shares tips on how to examine certain parts of the coverage and, if it does stink, how to fix it. Issues discussed include cost to remove debris, vacancy, valuation options, property not covered, time element issues, and several others. (Approved for 2 Hours of CE # 133762) Presenter: Kevin Amrhein

3:00–4:00 PM
Insurance Regulatory Compliance

• This one-hour course taught by Greg Thomas provides a comprehensive overview of Florida insurance regulatory compliance requirements for agents, agencies, and customer representatives. Participants will review licensing and appointment standards, the role and limitations of the 4-40 Customer Representative, continuing education obligations, and key unfair trade practices outlined in Florida Statutes. The course also highlights common compliance pitfalls and disciplinary actions that can result in fines, suspension, or loss of license. Designed to reinforce ethical conduct and regulatory awareness, this course helps licensees stay compliant and protect their professional standing. (Approved for 1 Hour of CE # 136947) Presenter: Jeff Odom

THURSDAY MARCH 12

All classes available on demand multiple times from 8:00 a.m.–6:00 p.m. ET