We just concluded the Fall semester of the AIAM designation program. For those unfamiliar with the program, AIAM stands for the Associate in Insurance Account Management. This program focuses on soft skills such as customer service, conflict negotiation, communication, and leadership skills.

During the sessions, we focused on agency values and how knowing those values help staff work independently (hopefully, your staff knows your agency’s values). This also provides a similar understa...

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A few years ago, FAIA's Board of Directors adopted a new member benefit for agency members of the association. This benefit provides 10 hours of continuing education for each team member in your agency included in your membership.

Over the last few years, many agencies have taken advantage of this member benefit, and we’re excited to continue expanding the catalog. The 2026 courses provide a total of 10 hours of professional training included in your membership. In addition to the ...

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The Department of Financial Services (DFS) website has a lot of useful information for agents and agencies. However, the information isn’t very useful if you don’t know what is on the site or how to find it. After reading this blog, I hope you’ll find a few valuable tips that will be helpful in the future.

One of the most informative pages is the DFS “Licensee Search” page...

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