Members Only Resources 

Latest Blogs

Should I report a "minor" hurricane claim?

 September 15, 2017          


The QOTD (Question Of The Day) is along these lines: “My customer has a two percent hurricane deductible. In her case that amounts to $5,000. She reported that her damage is minor, perhaps $3,000 to $3,500 at most. Should we report this claim?”

The short answer is, “Absolutely.”

Read More

Laura's Legal Brief of the Week: Should my client hire a public adjuster?

October 2, 2017         


In the aftermath of Hurricane Irma, the widespread damage it caused in Florida, and insurance agents now assisting policyholders with claims, FAIA has been getting a lot of questions from agents regarding public adjusters. We reached out to Scott Johnson to help answer those questions.

Read More

Six Simple Things

September 29, 2017         


We all have read about how to turn customer service up a notch with every bell and whistle you can imagine, but our clients basically just want six simple things from us. In his book, Hey, I’m The Customer, Ron Willingham talks about what all clients want from their agents. 

Read More

FAIA Preferred Providers


Upcoming Classes


CL-Business Income - Beyond the Basics Webcast

11/1/2017 12:00:00 AM
This course has been approved by the Department of Financial Services for insurance continuing education credit. 3 hours, Course ID#77419; Course Authority: CE 2-20 - General Lines (Property & Casualty)

View Course

PL-Property & Liability Concepts Webcast

11/1/2017 12:00:00 AM
Every great saga has a beginning, and insurance is no exception. There is no better place to start our Complete Coverage Series than with property and liability concepts. This two-hour webcast will cover: risk; the insurance contract; perils and hazards; proximate cause; losses; ACV; coinsurance; legal concepts; conditions; and avoidance and binders.

Credit Hours: CE #80288, 2-20 - General Lines (Property & Casualty), 2 hours

Price: $48 members, $68 nonmembers.

View Course

PAP: Hot Topics

11/1/2017 12:00:00 AM
This course starts out with a "soup to nuts" overview of all the coverages under the PAP. We look at who is an insured, coverages, exclusions, and optional endorsements. Then we move on to "hot topics" such as Uber, company cars, live-in situations, leasing games between individuals and companies, stacking of uninsured motorists, PIP out of state, rental cars, additional insured issues, and a lot more. It's a class packed full of information. CREDIT HOURS: CE #96202, 2-20 - General Lines (Property & Casualty) , 3 hours. COST: $85 members, $135 nonmembers.

View Course

E&O 2017 - From the Tower to the Trenches

11/1/2017 12:00:00 AM
Face it, those who teach E&O classes fully recognize that at times when a recommendation is made some students roll their eyes as they say to themselves, "Ivory Tower statement." Join David Thompson of FAIA as he sits, at times, in the Ivory Tower making recommendations relating to E&O. Also, hear some other experts (attorneys and expert witnesses) as they make a few recommendations, "From the tower." Via video clips from interviews from some agents who are "in the trenches" you'll hear how some of your fellow agents approach the E&O issues, many with great success. CREDIT HOURS: CE #98391, 2-20 - General Lines (Property & Casualty) , 4 hours. PRICE: $95 members, $145 nonmembers.

View Course

AO-AIAM 520: Leadership Is Everyone's Job Webinar

11/2/2017 12:00:00 AM
This course has been approved by the Department of Financial Services for insurance continuing education credit. Course#: 71835 for 2 Hours, Intermediate, Course Authority: CE9902 - Generic Life, General Lines and Title.

View Course

CISR Insuring Personal Auto Exposures

11/2/2017 12:00:00 AM
This course will enable you to more effectively advise your customers in the processes of analyzing, obtaining, and modifying their auto policies.
Continuing Education: This course has been approved by the FL Department of Financial Services for seven (7) hours of CE credits, course #86022 PC; 86023 ADJ.
Class Schedule: 7:30am-8:00am Registration
8:00am-12:00pm Class
12:00pm-12:45pm Lunch on your own
12:45pm-3:45pm Class
3:45pm-4:15pm QandA and Review
4:15pm-5:15pm Exam (optional if not earning designation)
Registration
Cost is $175 before October 19, 2017; $195 thereafter.

View Course

GL-Insurance and BBQ-The Hidden Connection Webcast

11/3/2017 12:00:00 AM
This class will look at an assortment of personal lines and commercial lines issues, illustrated with BBQ examples. The list of subjects includes business income and extra expense, newly acquired locations, designated premises limiting liability endorsements, trailers, blanket coverage with a margin clause, rental cars under the PAP and BAP, Fair Credit Reporting Act issues relating to motor vehicle reports, food delivery, PIP issues in-state and out-of-state and also recent PIP changes, home-based business issues, and much more.

Credit Hours: CE #90232, 2-20 - General Lines (Property & Casualty), 3 hours

Price: $72 members, $102 nonmembers.

View Course

Top 10 Work Comp Risks Employers Unknowingly Assume Webcast

11/3/2017 12:00:00 AM
Most employers, and some agents, think “work comp is work comp” and all that matters is getting the best price and rating plan. This class will use the example of an employer who believes the market has been comprehensively “shopped,” and the “best rating plan” secured. However, at the end of the process, the employer is left at risk for life-changing, adverse financial events and consequences. You will learn where the risks are and how to address them.

Credit Hours: CE #96165, 2-20 - General Lines (Property & Casualty), 2 hours

Price: $48 members, $68 nonmembers.

View Course

E&O Roadmap to Policy Analysis Part 1 Webcast

11/3/2017 12:00:00 AM
E&O and loss control is the foundation of your agency. This course will highlight contract features of an insurance policy, their purpose and how they can be modified. This class will help insurance professionals with policy analysis and comparison and these concepts will assist in avoiding errors and omissions claims.

Credit Hours: CE #98697, 2-20 - General Lines (Property & Casualty), 2 hours

Price: $48 members, $68 nonmembers.

View Course

E&O Roadmap to Policy Analysis Part 2 Webcast

11/3/2017 12:00:00 AM
E&O loss control is the foundation of your agency. This course will create a better understanding on how the sections of the policy interact and work together to determine coverage. You will learn how to understand and explain how a program of insurance should be coordinated and why it is important. All the concepts discussed in this class will have an impact on E&O loss control.

Credit Hours: CE #98698, 2-20 - General Lines (Property & Casualty), 2 hours

Price: $48 members, $68 nonmembers.

View Course

PL-General Homeowners Section I Part 1 Webcast

11/6/2017 12:00:00 AM
This two-hour webcast covers the homeowners policy based on the ISO policy. Topics include an overview of the policy, what's covered, additional coverages, limits, and more.

Credit Hours: CE #80283, 2-20 - General Lines (Property & Casualty), 2 hours

Price: $48 members, $68 nonmembers.

View Course

Garage Basics Webcast

11/6/2017 12:00:00 AM
Agents often shy away from requesting a garage policy simply because they don’t understand the coverage. This session will illustrate some similarities between the garage form and the commercial general liability coverage form and further define some of the unique coverages the garage form can provide.

Credit Hours: CE #95939, 2-20 - General Lines (Property & Casualty), 2 hours

Price: $48 members, $68 nonmembers.

View Course

PL-General PAP Part A & B Webcast

11/7/2017 12:00:00 AM
This two-hour webcast covers Part A Liability (who is insured, supplementary payments, exclusions, limits of liability, out of state coverage, and other insurance) and Part B Medical (who is an insured, exclusions, and limits of liability).

Credit Hours: CE #80287, 2-20 - General Lines (Property & Casualty), 2 hours

Price: $48 members, $68 nonmembers.

View Course

Insurance In the Headlines

11/7/2017 12:00:00 AM
This program examines over a dozen current issues in the news (both consumer and industry) and their insurance implications.

This session has been approved by the Department of Financial Services for insurance continuing education credit. Course ID# 100092, 3 hours, Course Authority CE0220

View Course

PAP: Hot Topics

11/7/2017 12:00:00 AM
This course starts out with a "soup to nuts" overview of all the coverages under the PAP. We look at who is an insured, coverages, exclusions, and optional endorsements. Then we move on to "hot topics" such as Uber, company cars, live-in situations, leasing games between individuals and companies, stacking of uninsured motorists, PIP out of state, rental cars, additional insured issues, and a lot more. It's a class packed full of information. CREDIT HOURS: CE #96202, 2-20 - General Lines (Property & Casualty) , 3 hours. COST: $85 members, $135 nonmembers.

View Course

The Guy in the Bar Is Back Webcast

11/7/2017 12:00:00 AM
The “guy in the bar” is back. You know, the one who thinks he knows everything about everything, including insurance. Join David Thompson as he lets the guy talk, then explains whether the guy is right or wrong. Discussion topics include: guaranteed replacement cost, commercial property agreed value, auto agreed value vs. stated amount, uninsured motorist coverage, temporary substitute autos, flood insurance myths, and much more.

Credit Hours: CE #97522, 2-20 - General Lines (Property & Casualty), 3 hours

Price: $72 members, $102 nonmembers.

View Course

E&O 2017 - From the Tower to the Trenches

11/7/2017 12:00:00 AM
Face it, those who teach E&O classes fully recognize that at times when a recommendation is made some students roll their eyes as they say to themselves, "Ivory Tower statement." Join David Thompson of FAIA as he sits, at times, in the Ivory Tower making recommendations relating to E&O. Also, hear some other experts (attorneys and expert witnesses) as they make a few recommendations, "From the tower." Via video clips from interviews from some agents who are "in the trenches" you'll hear how some of your fellow agents approach the E&O issues, many with great success. CREDIT HOURS: CE #98391, 2-20 - General Lines (Property & Casualty) , 4 hours. PRICE: $95 members, $145 nonmembers.

View Course

GL-AIAM 610: Agent Ethics As Consumer Protection Webinar

11/7/2017 12:00:00 AM
Being ethical should be a "given" in our work, but how do we define this elusive trait? How do you balance legal and ethical responsibilities? This class is one of 12 classes designed and approved by IIABA for the Associate in Insurance Account Management (AIAM) designation. See AIAM Information Page for more details.

Credit Hours: CE #75870, 9902 - Generic - Life, General Lines and Title , 3 hours

View Course

CISR William T. Hold Seminar

11/7/2017 12:00:00 AM
The William T. Hold Seminars are taught by expert faculty who are active in the insurance industry. This course provides insurance professionals with practical information that can be put to use immediately. A combination of advanced multiple lines subjects are drawn from a wide range of topics and placed into a 1-day course format. The session material is selected from the most requested personal and commercial lines topics. In this William T. Hold Seminar, you'll learn how to advise your clients on protecting their most valuable asset-their personal residence. And-get ready to have your important Personal Umbrella/Excess Liability questions answered. Ethics for Today is also on the agenda and rounds out this multi-line seminar.

Continuing Education: This course has been approved by the FL Dept of Financial Services for 7 hrs of CE credits for Florida licenses only.

View Course

Agency Leadership Is Everyone's Job AIAM Webcast

11/8/2017 12:00:00 AM
The bottom line for all agencies is to have loyal customers. That is what we strive for in this business. Making those clients loyal takes leadership from every level, from managers to entry-level staff. Learn how to make leaders from top to bottom, all with the same goal: the success of the agency. -134032#sthash.Pgg3nQL2.dpuf

Credit Hours: CE #71835, CE 9902 - Generic - Life, General Lines and Title , 2 hours

View Course

Personal Lines Myths - Part 1 Webcast

11/8/2017 12:00:00 AM
IIn a fast-paced setting, this class looks at some of the myths about personal lines issues. A sample of the subjects includes: kid’s cars, agreed value vs. stated amount, Uber, UM stacking on one car, moving trucks, additional insured vs. additional interest, college kids, self-storage facilities, named peril vs. agreed value, the “where You Reside” issue and more.

Credit Hours: CE #94676, 2-20 - General Lines (Property & Casualty), 1 hours

Price: $24 members, $34 nonmembers.

View Course

OS E&O 2017 - From the Tower to the Trenches

11/8/2017 12:00:00 AM
This session has been approved by the Florida Department of Financial Services (DFS) for four (4) hours of continuing education credits CE# 94468

View Course

OS E&O 2017 - From the Tower to the Trenches

11/8/2017 12:00:00 AM
This session has been approved by the Florida Department of Financial Services (DFS) for four (4) hours of continuing education credits CE# 94468

View Course

CL-COPE: Property Underwriting & Effective Loss Control

11/9/2017 12:00:00 AM
This course will give participants the knowledge needed to accurately determine this important underwriting information and also what can be done to reduce and control losses once "COPE" information is gathered and analyzed.

Credit Hours: CE #79436, 2-20 - General Lines (Property & Casualty), 2 hours

View Course

GL-Tricks & Traps of the Dream Team Webcast

11/9/2017 12:00:00 AM
The self-proclaimed "FAIA Dream Team" is back by popular request. Join David Thompson and Jay Williams as they navigate the world of insurance coverages, from personal lines to commercial lines, flood to PIP, and more.

The class focuses on hidden traps in insurance policies that could lead to a claim denial, and reveals hidden tricks that can be used to find coverage where none seems to exist.

Credit Hours: CE #90248, 2-20 - General Lines (Property & Casualty), 3 hours

Price: $72 members, $102 nonmembers.

View Course