| 8:30 a.m. | FAIA Registration Desk Opens (closes at 6:00 p.m.) - City Hall Lobby |
BREAKOUT SESSIONS 10:00 a.m.–12:00 p.m. | - Micro-Credential Session 3: Homeowners, Section II Liability Coverages with FAIA Education Instructor Jeff Odom, AIP, AIAM, CCSR. FAIA first introduced the Micro-Credential courses at the 2025 Convention. The Homeowners Micro-Credential consists of five sessions that review the ISO Homeowners Policy, starting with the Insuring Agreement and ending with Section I and II Conditions. Session 3 will discuss Section II Liability. Once you complete all five sessions and pass a basic exam on the ISO Homeowner Policy, you will be awarded the Homeowners Micro-Designation. (This class has been approved for The Alliance update credit.)
- Artificial Intelligence and Virtual Assistants—Navigating Changing Agency Operations with FAIA Director of Professional Development Greg Thomas, MS-RMI, CPCU, CLU, FLMI, CPM, ASLI, AIC, ACS, and Director, Agent of the Future Advisors, Dale Steinke, Liberty Mutual Small Commercial, Safeco Insurance, and State Auto Insurance: As agencies seek to streamline operations and outsource non-sales activities, we will examine how artificial intelligence is making inroads into agency workflows, the areas where virtual assistants have already established a strong foothold, and the legal considerations that arise from these evolving practices. This class will not be repeated. (This class has been approved for The Alliance update credit.)
People Actually Do That? Insurance Disasters Lurking in Lesser-Known Rental Exposures with Kevin Amrhein, CIC, CBIA, Florida Insurance School—CE (FISCE). Are they savvy, greedy, desperate, or just really bored? Regardless, people (yes, that includes your insureds) are monetizing everything. This program isn’t about the usual suspects (think home or ridesharing). Rather, we’ll dive into many lesser known but growing rental endeavors your insureds are pursuing to create cash flow AND impending insurance disasters…all without telling you! We’ll talk personal property, real property for other than residential purposes, unique activities, and many other exposures that will have you, the agent, saying, “Wow that’s cool!” or “Who would do that?” or “Oh, good Lord, please help me.” (This class has been approved for The Alliance update credit.)
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| 11:00 a.m. | Exhibitor Registration Desk Opens (closes 6:00 PM)—Exhibit Hall Lobby F |
| 1:00–5:00 p.m. | - Four-Hour P&C Update 2026 with FAIA Instructor Jeff Odom, AAI, AIP, AIAM, CCSR; Vice President & General Counsel Laura Pearce, Esq., AAI; Director of Government Affairs BG Murphy; and Director of Professional Development Greg Thomas. Every licensed P&C agent and customer representative must take this course during each two-year compliance period. Topics include recent legislation, ethics, insurance law and regulations, and wind mitigation. (This class has been approved for The Alliance update credit.)
- Sponsored by GrayRobinson
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| 1:00–4:00 p.m. | - Flood Insurance: Beyond the Fundamentals with Lisa Sharrard, CFM, ANFI, CPM, Choice Flood Insurance.
For over 50 years the National Flood Insurance Program (NFIP) has played a key role in helping Americans protect the lives they’ve built from floods. The program is a critical and dependable resource for homeowners and businesses nationwide. It plays that role by identifying flood risks and providing insurance coverage. The NFIP was created by Congress in 1968 to reduce the socio-economic impact of flooding, as a response to the growing need for flood insurance. Over the years, the NFIP has grown and developed with the times. It has evolved to focus on increasing public awareness about flood risks and insurance coverage. By helping people understand their flood risk, the NFIP helps them make informed decisions about their coverage. The NFIP provides an essential service by offering flood insurance to all Americans. This is critically important in areas where private insurers are hesitant to provide coverage. This course not only meets FEMA’s minimum training and education requirements but goes beyond the minimum requirements by including useful information for agents to improve and better serve their clients. (This class has been approved for three hours of CE credits, CE #1135739, and The Alliance update credit.)
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| 1:00–3:00 p.m. | - Equipment Breakdown Insurance: Vital Protection for Homeowners and Commercial Businesses with Product Education Manager Beth Ducker, The Hartford Steam Boiler.
The course covers vulnerable equipment found in commercial and personal properties, as well as the growing dependency on new technology. Through real-world examples and case studies, participants will learn to identify potential equipment hazards and understand the financial consequences of breakdowns. Key topics include common equipment breakdown scenarios, the financial impact of equipment failures, and the benefits and limitations of equipment breakdown insurance. By completing the course, you will be able to provide valuable guidance to clients, helping them protect against financial risks associated with equipment failures and promoting business continuity. (This class has been approved for The Alliance update credit.)
- Managing E&O Risk in the Age of Artificial Intelligence with Continuous Improvement Director and Business Process & Automation Specialist Angela Ford, PMP, Independent Insurance Agents of Texas (IIAT). Artificial Intelligence (AI) is rapidly transforming insurance agency operations—but it also introduces new Errors & Omissions (E&O), cyber, regulatory, and contractual risks. This course provides insurance professionals with a structured framework for understanding AI use cases, identifying associated liability exposures, vetting AI vendors, reviewing contracts and insurance coverages, and implementing agency-level policies and procedures. Participants will gain practical tools to balance innovation with compliance and risk management while maintaining professional accountability. (This class has been approved for The Alliance update credit.)
- Risk Management Best Practices for Insureds (Walking Tour Included) with AVP of Risk Management Scott Holt, Philadelphia Insurance Companies. Join Scott as he reviews Risk Management Best Practices for improving safe operations in commercial insureds. Key topics include commercial exposures for Property, Liability and Commercial Auto. Emphasis on practical risk control strategies and the partnership between insured, agent/broker, and carrier risk management professionals. (This class has been approved for The Alliance update credit.) (Class is limited to 25 participants).
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| 2:00 p.m. | Registration for YAC Golf Tournament Opens—Topgolf Orlando |
| 2:00–5:00 p.m. | YAC Golf Tournament—Topgolf Orlando |
| 2:30–4:00 p.m. | Refreshment break |
| 3:00-4:00 p.m. | - Key Considerations of Agency Perpetuations and Acquisitions with Vice President and Commercial Team Leader Keith Mangini, InsurBanc. When considering agency perpetuation and acquisitions, several key factors can significantly impact the success of the event. It’s important to focus on strategic alignment, planning, capital structures, and positioning your agency for success. This session is designed to explore the current state of the M&A market and teach agency owners and principals the key components of financial planning and preparation. Through select case studies, agency owners will learn possible financial structures and ways to access capital for growth. (NO CE)
- FAIA 101: How to Maximize Your Membership with FAIA Vice President of Membership & Industry Relations Dave Newell and guests. This session provides an overview of the products, services, and resources included with your FAIA membership. Whether you’re a new member, a long-time member, or not yet a member, you’ll learn how to navigate the FAIA website, meet key FAIA team members, and explore the many tools designed to help your agency get the most from your membership. (NO CE)
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| 7:00–8:00 p.m. | First-Time Attendee and New Member Welcome Reception (By Invitation Only) – Orange Blossom Ballroom Hosted by the Pay It Forward Committee |
| 8:00–10:00 p.m. | Young Agents Council Reception by invitation only – Orange Blossom Ballroom |
