Have your say on carrier relationships

The second annual Independent Agent Satisfaction Survey is underway—and your help is needed to ensure robust results.

The study, conducted by J.D. Power and the Big “I”, has emerged as the go-to source for top carriers seeking to improve their performance with independent agents. The results are shared with top executives across the industry—and if last year's reception is any indication, agent feedback will not only influence the agenda of many leading carriers, but also drive change in the industry.

The main objective of the survey is to capture your experiences, satisfaction levels and suggestions for potential areas for improvement across your carrier relationships. Questions address numerous facets of the insurance process, from quoting, underwriting, claims, policy servicing, and risk appetites, to commission management, product and service offerings, and communication.

Results will address the following issues:

• How does each service interaction with an insurer affect your overall perception of that insurer?
• Which critical service standards are most likely to drive high satisfaction?
• What should insurance carriers do to better meet your needs and the needs of your customers?

The more responses we receive, the stronger and more encompassing the information will be, which will make better decision-making possible.

Participants will receive a $50 Amazon gift code for taking the time to complete the survey, as well as a complimentary summary of the study results. Any licensed agent who works with insurance carriers in a member agency is eligible to participate!

Log in to take the survey

To check your eligibility or ask any other questions, contact Tom Super from J.D. Power​