Resources

Sticking Points: Where Even The Best Agencies Get Stuck

March 25, 2026 | Article

After working with hundreds of large, high-performing independent agencies, one thing continues to surprise me: Success doesn’t prevent agencies from getting stuck—it often hides it.

The Three Phases of Agency Transformation

February 26, 2026 | Article

Every independent insurance agency, regardless of size, geography, niche, or history, is on a journey. Some agencies grow steadily year after year. Others plateau.

Busy Isn’t Productive: Why True Agency Alignment Matters More Than Ever

January 26, 2026 | Article

If your agency feels “busy” but not truly productive, this article will help you create real alignment to get your team moving in the same direction.

Stay in Your Lane and Do Your Job

December 29, 2025 | Article

When producers and service reps focus on their respective zones of genius and do what they were hired to do, the entire agency operates at a higher level of efficiency, profitability, and client satisfaction. This is much like a major highway, where everything runs smoothly when people stay in their lane. Conversely, you have the chaos of “overlap” when people stray from their lanes.

Grow Up! How to Maximize Revenue Growth and Profitability

November 30, 2025 | Article

Not all growth is equal, particularly when revenue growth is involved. Increasingly, we have deep concerns about how independent insurance agencies are adding new revenue. The problem is that many agencies are “growing wide,” expanding their base primarily with smaller accounts. This is not the type of revenue growth you want. 

WE ARE…FAIA! One Voice, One Community

November 20, 2025 | Article

Each year, our FAIA Convention brings together the very best of our industry—agents, carriers, partners, and friends from across the state—to celebrate who we are and where we’re headed. In 2026, our theme captures that spirit perfectly: “WE ARE…FAIA! One Voice, One Community.”

Welcome the 2025–2026 Board Members!

October 28, 2025 | Article

As we begin a new membership year, we want to welcome our new and returning volunteer leaders on the FAIA Board of Directors and the FMS Board of Directors.

Roger Sitkins on the Great Talent Imbalance Crisis

October 27, 2025 | Article

Independent insurance agencies don’t have enough people serving high-revenue generating accounts and have too many professionals on low-performing parts of the business. How do agencies truly ‘right-size?’

The Difference is Mindset

September 25, 2025 | Article

Success doesn't depend exclusively on strategy, resources, and talent. Instead, it's more about mindset, specifically belief systems and clarity of thought. The most successful agency leaders think bigger!

The Three Hidden Profit And Agency Valuation Drains

August 28, 2025 | Article

Most agency principals are focused primarily on agency valuation. This comes as no surprise because, for most, their agency is arguably their largest personal asset. Any discussion about agency results and valuation leads to a conversation about their agency’s best resource and asset—their people. In turn, this leads to the inevitable question: How do we find more people?

Get to know the Board of Directors

June 11, 2025 | Article

We want to introduce our new and returning volunteer leaders on the FAIA Board of Directors. These agents have been nominated to serve the association and will begin their terms in their respective roles on September 1, 2025. 

Welcome the 2023–2024 Board Members!

June 10, 2025 | Article

As we begin a new membership year, we want to welcome our new and returning volunteer leaders on the FAIA Board of Directors and the FMS Board of Directors.

FAIA Appoints Greg Thomas as Director of Professional Development

June 5, 2025 | Article

The Florida Association of Insurance Agents (FAIA) is pleased to announce the appointment of Greg Thomas as director of Professional Development, effective June 2, 2025. In this newly created role, Thomas will spearhead initiatives aimed at elevating professional education and training for independent insurance agents across Florida. 

Consistency or Intensity?

April 25, 2025 | Article

When it comes to getting results, which is more helpful: consistency or intensity? What really wins? While each has its place and both are important, one matters more. Ultimately, consistency eclipses intensity every time.

Unlock the Secrets of a Transformed Agency

February 28, 2025 | Article

It’s no secret that agencies that execute a Best Version Possible (BVP) plan are significantly transformed. So how do transformed agencies achieve such stellar results and what are their secrets to success?

Aligning Your Insurance Agency for Success

February 7, 2025 | Article

The quality of the customer experience can mean the difference between winning and losing business. Are your agency’s teams operating in silos, hindering collaboration and growth?

YAC Spotlight: Tyler Pittman

December 9, 2024 | Article

For our next YAC Spotlight, we sat down with Tyler Pittman, an insurance agent at Advance Insurance of Northwest Florida, Inc. Tyler credits his father for introducing him to the field of insurance and emphasizing the importance of building relationships within the insurance community. He is passionate about helping clients, especially first-time homebuyers, and believes that the Young Agents Council plays a crucial role in attracting younger individuals to the insurance profession. 

The Road to Success: A Message from Your Chair

November 14, 2024 | Article

Each year, the chair of FAIA’s Board of Directors helps to select the theme for our annual Convention. Inspired by her passion to help people and grow their careers in the insurance industry, Chair Karyn Roeling shares her thoughts on her pick for this year’s theme in a message to members.    

YAC Spotlight: Lauren Iten

October 29, 2024 | Article

For our next YAC Spotlight, we sat down with Lauren Iten, a producer at The Iten Agency. Lauren, who is a third-generation insurance agent, shared the importance of relationship building within the industry, offered advice for college students considering majoring in risk management, and explained why she admires her parents.   

Disaster Command Post: Five Agency Preparation Tips

October 8, 2024 | Article

Hurricane Milton has developed into a major hurricane and is expected to make landfall along Florida's west coast later this week. At this time, we encourage all agents to make their final preparations for the storm. Here are five tips to help you get prepared.